Jazmine Young
Arlington ,TX
Summary
Dynamic professional with experience at Chase Bank, excelling in customer service and conflict resolution. Proven ability to enhance productivity through effective multi-tasking and strong communication skills. Adept at collaborating with teams to achieve operational goals while ensuring safety and accuracy in fast-paced environments. Committed to delivering exceptional client experiences.
Overview
9
9
years of professional experience
Work History
Package Handler
Ups
Arligton Tx
10.2022 - Current
- Collaborated with team members to meet daily operational targets.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Stored and secured packages in designated areas to prevent damage and theft.
Client Service Representative
Chase Bank
Dallas, TX
01.2020 - 10.2022
- Maintain professionalism during complex calls and provide a resolution within 6-10 minutes resulting in a positive client experience .
- Resolves peer or customer escalations and inquiries.
- Ability to work in a fast -paced environment and multi task while leveraging multiple resources to complete account maintenance , complaint capture and/ or simplified service request.
- Increase productivity by maintaining strong call control efficient dispute execution, and applying Words Matter Call flow during every client interaction.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
Material Handler
Chewy Warehouse
Grand Prairie, TX
03.2017 - 11.2021
- Operated material handling equipment, ensuring safe and efficient movement of goods.
- Loaded and unloaded shipments, verifying contents against packing lists for accuracy.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Education
High School Diploma -
Crandall High
Crandall, TXSkills
- Lifting and sorting
- Warehouse environment safety
- Customer Service
- Multi-tasking
- Critical Thinking
- Oral/ Written Communication
- Relationship building
- Team collaboration
- Sorting packages
- Adaptability
- Interpersonal Skills
Languages
English
Full Professional
Timeline
Package Handler
Ups
10.2022 - Current
Client Service Representative
Chase Bank
01.2020 - 10.2022
Material Handler
Chewy Warehouse
03.2017 - 11.2021
High School Diploma -
Crandall High