Jazmine Ziegler
New kensington,Pennsylvania
Summary
Offering strong problem-solving skills, combined with the desire to grow as an individual as well as a business level. Professional with strong long-term experience in management. Collaborative team-leader interested in targeting company goals. As well as, delivering and coaching proper procedures.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services Department Manager
McDonald's Franchise
03.2025 - Current
- Led cross-departmental communication efforts to optimize operations and guest experiences.
- Checked daily promotional marketing calendar to stay on track of promotions.
- Effectively communicated promotions with all shifts and employees. As well as displaying promotions in a timely manner.
- Set OEPE time targets. In addition, promoted guest satisfaction surveys to increase business percentages.
Opening Shift Manager
Mcdonald's Franchisee
11.2024 - 03.2025
- Made a morning checklist for each area of the restaurant. Welcomed customers and made strong connections to increase customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Stayed on top of crew food handling procedures, food safety and properly addressed possible danger zones.
- Monitored employee performance as well as workplace gossip.
- Implemented book by book standards with constructive feedback.
Shift Manager
Mcdonald's Franchisee
05.2024 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and coached new employees to maximize team performance.
- Wrote daily dynamic shift charting for positions. Used e-production to manage call offs and weekly time punches.
- Conducted hourly time-management checks for labor. And end of shift waste count.
- Daily safe counts and deposits were made.
- Placed Inventory count and truck orders.
- Paid special attention to projection sales vs actual sales on a business level.
Crew Member
Mcdonald's Franchisee
01.2023 - 05.2024
- Cross Trained in all positions.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
PaCyber
Midland, PA12-2024
Skills
- Exceptional communication
- Effective delegation
- Multitasking proficiency
Certification
ServSafe Certification. 2024
Adult, Child and Infant CPR/AED qualified. 2024
Timeline
Guest Services Department Manager
McDonald's Franchise
03.2025 - Current
Opening Shift Manager
Mcdonald's Franchisee
11.2024 - 03.2025
Shift Manager
Mcdonald's Franchisee
05.2024 - 11.2024
Crew Member
Mcdonald's Franchisee
01.2023 - 05.2024
High School Diploma -
PaCyber
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