Years of Customer Service experience
JAZMON HARRIS
Customer Service Specialist
Newport News,Virginia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
3
3
Years Child Nutritionists experience
Work History
Child Nutritionist
Newport News Public School Dst
11.2023 - Current
- Reduced malnutrition rates among low-income families by providing accessible nutrition education resources and consultations.
- Advocated for policy changes aimed at improving child nutrition outcomes on a regional and national level, leveraging data-driven insights to inform decisionmakers.
- Addressed micronutrient deficiencies in at-risk populations through targeted supplementation programs and fortification efforts where appropriate.
- Improved children''s nutritional health by developing and implementing customized meal plans.
- Enhanced the quality of school meals by working closely with food service providers to incorporate healthier options into menus.
- Evaluated nutritional needs of individual children, crafting tailored dietary recommendations to support growth and development.
Amazon Delivery Driver
Amazon Flex
06.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Insurance Claims and Policy Processing Clerk
National General Insurance Company
06.2020 - 06.2023
- Reduced malnutrition rates among low-income families by providing accessible nutrition education resources and consultations.
- Advocated for policy changes aimed at improving child nutrition outcomes on a regional and national level, leveraging data-driven insights to inform decisionmakers.
- Addressed micronutrient deficiencies in at-risk populations through targeted supplementation programs and fortification efforts where appropriate.
- Improved children''s nutritional health by developing and implementing customized meal plans.
- Enhanced the quality of school meals by working closely with food service providers to incorporate healthier options into menus.
- Evaluated nutritional needs of individual children, crafting tailored dietary recommendations to support growth and development.
Technical Support Representative
Apple
06.2017 - 06.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Customer Service Representative
Washington Gas
06.2016 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Business Administration And Management - Criminal Justice
Strayer University
Newport News, VASkills
- Claims processing
- Document review
- Accuracy and precision
- Workflow management
- Data entry proficiency
- Policy interpretation
- Regulatory compliance
- Allocating claims
- Payments posting
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Effective communication
- Active listening
- Computer proficiency
- Microsoft office
- Data entry
Timeline
Child Nutritionist
Newport News Public School Dst
11.2023 - Current
Amazon Delivery Driver
Amazon Flex
06.2023 - Current
Insurance Claims and Policy Processing Clerk
National General Insurance Company
06.2020 - 06.2023
Technical Support Representative
Apple
06.2017 - 06.2020
Customer Service Representative
Washington Gas
06.2016 - 06.2017
Bachelor Of Business Administration And Management - Criminal Justice
Strayer University
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