Jazmon Outlaw
Greenville,NC
Summary
Accomplished Clinic Manager with a proven track record at Massage Envy, enhancing team performance and customer satisfaction through effective leadership and problem-solving. Skilled in administrative leadership and customer service, adept at fostering positive work environments and streamlining operations for efficiency. Achieved significant improvements in staff training and client relations, demonstrating a strong commitment to operational excellence and team development.
Overview
5
5
years of professional experience
Work History
Clinic Manager
Massage Envy
02.2024 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Assistant Manager
Massage Envy
07.2021 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Front Desk Associate
Massage Envy
03.2019 - Current
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained cleanliness and organization of front desk area.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Master of Science - Psychology
Southern New Hampshire University
Manchester, NH08.2024
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH03.2023
Skills
- Administrative Leadership
- Employee Training
- Scheduling
- Records Management
- Time Management
- Customer Service
Timeline
Clinic Manager
Massage Envy
02.2024 - Current
Assistant Manager
Massage Envy
07.2021 - Current
Front Desk Associate
Massage Envy
03.2019 - Current
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Southern New Hampshire University