Jazmyn Ayala
Powell,OH
Summary
motivated and reliable individual seeking an entry-level remote position in customer service or chat support. quick learner with strong communication skills and comfortable using computers and online platforms. available to start immediately.
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
customer support representative
PLP Communications
Powell, Ohio, USA
10.2018 - Current
- Answered inbound phone calls and assisted customers with inquiries and support needs
- Managed email communications and responded to customer requests in a timely manner
- Made outbound calls to customers for follow-ups and service updates
- Inputted, updated, and maintained customer data and spreadsheets accurately
- Used digital systems to track issues, resolve concerns, and document interactions
- Assisted in training new team members on customer support processes and tools.
- Coordinated with other departments to resolve complex customer issues efficiently.
- Monitored service performance metrics and reported findings to management regularly.
- Maintained knowledge of product updates and communicated changes to customers proactively.
- Participated in team meetings to discuss best practices and enhance service strategies.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Boosted customer loyalty, attentively handling each case and providing personalized solutions.
- Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
- Enhanced customer support strategies by analyzing call and feedback trends, leading to more targeted service improvements.
Customer Service Representative
Discover
New Albany, OH
01.2021 - 07.2021
- **Target Role Aligned Statements:**
- Resolved customer issues by utilizing problem-solving skills and effective communication techniques.
- Documented customer interactions in the system to maintain accurate service records.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Managed customer interactions through digital systems, documenting issues and resolutions effectively.
- Delivered exceptional customer service by promptly addressing inquiries via phone and email.
- Provided accurate information to customers regarding products, services, and account status.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Resolved payment issues by providing detailed explanations and step-by-step guidance tailored to individual needs.
- Enhanced customer loyalty by providing empathetic support during challenging financial situations or disputes over charges.
Customer Service Representative
Teleperformance USA
Westerville, OH
06.2016 - 12.2020
- Delivered exceptional customer experiences by resolving inquiries and concerns with empathy and professionalism.
- Managed complex escalations by collaborating with cross-functional teams to achieve effective resolutions swiftly.
- Documented interactions systematically, ensuring accurate records for future reference and quality assurance initiatives.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Coordinated cross-departmental efforts to address complex billing inquiries and streamline customer support processes.
- Delivered accurate billing information to customers, resolving discrepancies and enhancing overall satisfaction with service.
- Managed customer accounts effectively, ensuring timely updates and clear communication regarding billing status.
- Resolved payment issues by providing detailed explanations and step-by-step guidance tailored to individual needs.
- Documented all interactions related to billing queries in the system for comprehensive record-keeping and accountability.
- Enhanced customer loyalty by providing empathetic support during challenging financial situations or disputes over charges.
- Monitored account statuses regularly, proactively reaching out to customers regarding upcoming payments or contract renewals.
Education
High School Diploma -
ECOT
Columbus, OH05-2014
Skills
- Strong written communication
- Fast typing
- Attention to detail
- Basic computer skills
- Able to follow instructions
- Reliable
- Self-motivated
- Comfortable working independently from home
- Customer service excellence
- Inbound call answering
- Software troubleshooting
- Problem-solving
- Teamwork and collaboration
- Active listening
- Customer service
- Microsoft windows and office
- Online chat support
- Tracking and documentation
- Friendly and patient
- Customer communication and empathy
- Highly professional
Personal Information
Availability: available to start immediately. flexible schedule including evenings and weekends.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Discover
01.2021 - 07.2021
customer support representative
PLP Communications
10.2018 - Current
Customer Service Representative
Teleperformance USA
06.2016 - 12.2020
High School Diploma -
ECOT