Summary
Overview
Work History
Skills
Timeline
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Jazmyn Johnson

Lake Mary,FL

Summary

Results-driven professional with 6+ years of experience in retail and service environments. Consistently exceeds sales targets while delivering exceptional customer experiences and building strong client relationships. Adaptable to fast-paced settings, efficient in transaction management, and committed to operational excellence. Passionate about continuous learning and improving customer satisfaction and business performance.

Overview

7
7
years of professional experience

Work History

Developmental Center Coach

JPMorgan Chase & Co
04.2025 - Current
  • Mentor and support new hires during onboarding, providing guidance and resources to aid in successful role transition
  • Facilitate development sessions and shadowing opportunities to enhance learning and confidence in job responsibilities
  • Provide constructive feedback and coaching to promote performance improvement and long-term success within the team

Credit Card Collections Specialist I

JPMorgan Chase & Co
02.2024 - 03.2025
  • Conduct 100% phone based interactions in metrics-driven environment, demonstrating excellent communication, negotiation, and problem-solving skills
  • Deliver empathetic and respectful service while taking ownership of each customer interaction to build long lasting relationships
  • Navigate multiple technologies in a fast-paced setting, ensuring compliance with regulatory standards while meeting individual and team performance goals

Senior Care Coordinator

Humana
04.2021 - 01.2024
  • Built and maintained relationships with hospital discharge planners, skilled nursing, and assisted living facilities to communicate company services and marketing updates
  • Conducted facility visits at physicians’ requests to support clinical teams in assessing patient eligibility for care programs
  • Facilitated cross-functional collaboration through regular meeting, supported business development efforts, and ensured timely processing of physicians’ orders

Customer Service Manager

Goodwill
03.2019 - 03.2021
  • Oversaw sales floor operations and led a team to consistently achieve sales goals while delivering exceptional customer service and strengthening brand loyalty
  • Recruited, trained, and managed high-performing teams through effective leadership, coaching, and performance management practices
  • Ensured operational excellence by executing retail strategies, maintaining compliance with policies, and managing daily financial and transactional procedures

Cashier/Customer Service

Chick-Fil-A
02.2018 - 02.2019
  • Delivered exceptional customer service by warmly greeting guests, assisting with menu selections, resolving inquiries to ensure a positive dining experience
  • Accurately processed customer orders and transactions while maintaining compliance with food safety and health standards
  • Collaborated with team members to maintain efficient operations during peak hours, supporting a clean, organized, and team-focused work environment

Skills

  • Excellent communication and interpersonal skills
  • Team management and mentoring
  • Strong empathy and conflict resolution abilities
  • Time management and multitasking abilities
  • Resilience in high-pressure situations
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Timeline

Developmental Center Coach

JPMorgan Chase & Co
04.2025 - Current

Credit Card Collections Specialist I

JPMorgan Chase & Co
02.2024 - 03.2025

Senior Care Coordinator

Humana
04.2021 - 01.2024

Customer Service Manager

Goodwill
03.2019 - 03.2021

Cashier/Customer Service

Chick-Fil-A
02.2018 - 02.2019

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Jazmyn Johnson