Summary

Overview

Work History

Education

Skills

Work Preference

Timeline

Open To Work

Jazmyn Mishoe-Davis

Jacksonville,FL

Summary

Detail-oriented professional with 4 years of experience in high-volume data entry and remote work operations. Proven track record in maintaining data integrity and performing precise data verification across diverse industries. Expert in database management and file organization, ensuring 100% accuracy in digital record keeping to support seamless business operations.

Overview

years of professional experience

Work History

Client Services Representative /Cruise Specialist

Luggage Forward

Boston, MA (Remote)

07.2022 - 04.2025

Delivered white-glove customer service via phone, email, and chat, resolving 70+ inquiries daily while maintaining high satisfaction levels.
Managed client accounts, billing, records, and service requests with accuracy and attention to detail.
Coordinated luggage transportation logistics and partnered with operations teams to resolve issues and ensure timely service.
Collaborated across departments to develop customized client solutions and address service challenges proactively.
Processed bookings and shipping requests using internal software systems efficiently.
Streamlined communication and workflow processes, improving response times and operational efficiency.
Assisted with client onboarding and provided ongoing support to maximize service utilization.
Trained new team members on booking systems, customer service standards, and operational procedures.
Processed payments, maintained database integrity, and generated weekly operational reports using Google Sheets.

Customer Service Representative / Personal Lines

Brightway Insurance

Jacksonville, FL (Remote)

11.2021 - 01.2022

Answered customer inquiries via phone or email regarding all questions and requests for all current account holders
Collected and updated new customer information to verify correct coverage
Processed requests to the underwriting department per customers request
Analyzed customer issues and information, created potential solutions and maintained high quality service

Accounting / Customer Relations

Jenkins Hyundai of Jacksonville

Jacksonville, FL

02.2019 - 09.2021

Break down and prepare deals for bank submission.
Post deals to accounting daily
Processed and posted dealer trades and wholesale auction transactions accurately.
Assisted with posting daily cash and remote deposits.
Direct customer concerns and requests to the appropriate department
Respond to and resolved customer reviews across all social media platforms.
Inventory Clerk: Entered new and pre-owned vehicles into the inventory system.

BDC / Internet Sales

City Mitsubishi

Jacksonville, FL

12.2018 - 02.2019

Handled high-volume calls inbound, online inquiries, and appointment scheduling for the sales team.
Maintained digital record keeping of lead interactions while meeting daily call volume and data input goals.
Verified product knowledge and customer information during data input to ensure overall database precision.
Organized post-purchase follow-up documentation and updated client databases to enhance customer retention.

Education

High School Diploma -

Atlantic Coast High School

Jacksonville

05-2018