Ricardo Porras
Aurora Mental Health & Recovery
Denver,CO
15
years of professional experience
Dynamic and detail-oriented customer service professional with almost 30 years of experience in delivering exceptional support and fostering strong client relationships. Proven ability to enhance customer satisfaction and drive growth through effective communication and teamwork in fast-paced environments. Recognized for reliability and adaptability, consistently achieving positive outcomes while maintaining a focus on client needs. Eager to contribute expertise to a forward-thinking organization committed to excellence in customer service.
Work History
Client Services Representative
3 Years 5 Months- Fostered strong relationships with both internal and external clients through high-quality service delivery. Oversaw call management, appointment scheduling, and administrative tasks to streamline operations. Executed copayment collections, conducted insurance verifications, and maintained precise data entry in the electronic health records system. Coordinated appointment logistics across multiple programs to enhance service accessibility for clients. Delivered vital support to clients, ensuring prompt access to mental health resources.
Scheduling Agent
7 Months- I opened the office each morning and efficiently managed new leads. I made outbound calls to potential clients, addressing inquiries, scheduling consultations, and creating new leads. Additionally, I handled follow-up calls and received inbound inquiries from prospective customers.
Customer Services Representative
2 Years 6 Months- I managed various aspects of airport and passenger services. My responsibilities included ticket issuance, baggage handling, providing essential travel and airport information. At boarding gates, I ensured smooth enplaning and deplaning processes, verified passenger tickets, and made necessary arrangements for those with reservations or standby status. Additionally, I handled flight close-out procedures, completed accurate flight forms, and addressed minor claims promptly. For larger claims, I forwarded reports to the appropriate company personnel.
Passenger Service Agent Lead
9 Months- As a Passenger Service Agent, I handled various airport and passenger service functions, including ticket issuance, baggage checks, and providing general travel information. I also assisted passengers during boarding and deplaning, verified ticket validity, and made necessary arrangements for travelers with reservations or standby status.
Teller
2 Months- As a Bilingual Representative at Moneytree, my primary objective was to deliver personalized customer service to guests in both English and Spanish. I handled services related to check cashing, loan processing, and Western Union transactions. Additionally, I was responsible for generating daily sales reports using Point of Sale (POS) software and managing cash balances.
Payment Solutions Representative
1 Year 2 Months- Achieved high levels of customer satisfaction by delivering tailored payment solutions for past due accounts, while supporting ongoing and future payments through hardship programs. Enhanced onboarding efficiency by developing effective training materials for new representatives. Elevated customer satisfaction by managing inquiries and providing timely and accurate responses.
Credit Specialist
6 Years- Handle inbound English and Spanish Consumer Credit calls from our retail providers. Process and verify device limit restrictions for consumer accounts. Utilized various databases to prevent fraud or identity theft for our patrons. Review and qualify current business and consumer customer accounts for eligibility to upgrade their accounts. Verify documents received to verify business customer's applications. Worked various offline projects; Business E-mails/ Faxes, FAST, Social Security Modifications, e Chat and KANA.
Education
Event Planning & Business Management
Diploma
Skills
Bilingual Verbal & Written
Exceptional Customer Service Skills
Strong & Fair Leadership Skills
Proficient with Banking Systems
Excellent communication
Microsoft Office
Data Processing
Bartending & Banquet Serving
Amadeus
Travelport
Customer support
Payment processing
Customer focus
Call center experience
Follow-up skills
Meeting deadlines
Outbound calling
Data entry
Administrative and office support
MS office
Calm and professional under pressure
Professional telephone demeanor
Remote office availability
Problem resolution
Work prioritization
Call documentation
Customer data confidentiality
Languages
Spanish
Professional Working
Timeline
Client Services Representative
Aurora Mental Health & Recovery
02.2023 - CurrentRead More
Scheduling Agent
NuSet Dental Implants and Oral Surgery
07.2022 - 02.2023Read More
Customer Services Representative
United Airlines, Denver International Airport
01.2020 - 07.2022Read More
Passenger Service Agent Lead
WFS Worldwide Flight Services, Denver International Airport
04.2019 - 01.2020Read More
Teller
Moneytree, Inc.
11.2018 - 01.2019Read More
Payment Solutions Representative
Alliance Data
08.2017 - 10.2018Read More
Credit Specialist
Sprint Wireless
08.2011 - 08.2017Read More
Ranum High School
Diploma
Read More
Ashworth College
Event Planning & Business Management
Read More