COURTNEY HARDY
FUQUAY VARINA,UNITED STATES
Summary
Client Services Representative with a proven track record in managing over 400 client asset repossession accounts, leveraging exceptional problem-solving and communication skills to enhance service delivery and client satisfaction. Over 5 years of experience in diverse roles, including running a small business as a sole proprietorship. Seeking to gain further experience in the financial services industry to expand my skill set and grow as a young professional.
Overview
5
5
years of professional experience
Work History
CLIENT SERVICES REPRESENTATIVE
Primeritus Financial Services
03.2024 - Current
- Effectively manages 400+ client asset repossession accounts across dual marketplaces
- Streamline communication processes between agents, debtors, and financial institutions, for efficient service delivery and client satisfaction
- Providing timely and detailed account information to the client per service level agreement guidelines
- Responsible for obtaining or facilitating any necessary documentation or guidance to complete assigned cases
- Foster strong client relationships through proactive account management and effective verbal and written communication
SMALL BUSINESS OWNER
Beyoutifulresale
11.2019 - Current
- Sold over 3,000 items while achieving an average rating of 4.9/5 out of 1,900 customer reviews
- Strategically source used and new apparel inventory to sell on the Poshmark e-commerce platform
- Manage all record keeping including accounting and inventory management
- Digital merchandising and marketing of business and goods for sale
- Prepare purchased items for shipment and ensure timely delivery to the customer
- Deliver prompt and personable service to customers inquiring about goods
INTERN
State Employees Credit Union
09.2023 - 12.2023
- Provide financial services to members in a timely and efficient manner
- Balance financials to ensure accuracy in everyday operations
- Practiced strong interpersonal communication skills by collaborating with co-workers and members to answer questions and resolve financial concerns
- Maintained accurate records and ensured compliance with banking regulations
- Responsible for scanning all hard-copy documents into the digitized system
Education
BSBA - FINANCE
Western Carolina University
Cullowhee, NC12.2023
AA -
Wake Technical Community College
Raleigh, NC12.2021
Skills
- Microsoft Office
- Account management
- Problem solving
- Time management
- Organization
- Written communication
- Verbal communication
- Conflict resolution
- Customer service
- Teamwork
- Adaptability
Timeline
CLIENT SERVICES REPRESENTATIVE
Primeritus Financial Services
03.2024 - Current
INTERN
State Employees Credit Union
09.2023 - 12.2023
SMALL BUSINESS OWNER
Beyoutifulresale
11.2019 - Current
AA -
Wake Technical Community College
BSBA - FINANCE
Western Carolina University
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