Jazmyne Hester
Norfolk,VA
Summary
Compassionate and dedicated CNA with experience at PruittHealth, skilled in vital signs monitoring and patient care. Proven ability to enhance patient comfort and safety through empathetic communication and effective teamwork. Recognized for resolving conflicts in high-pressure environments, fostering loyalty and satisfaction among patients and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
PruittHealth
Lilburn, GA
04.2019 - 05.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced overall experience for patients through dedicated and empathetic care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
Customer Service Representative
Walmart
Suwanee, GA
06.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
CNA LICENSE -
Training Solutions
Norfolk, VA12.2024
High School Diploma
Phoenix High School
Lawrenceville, GA05.2016
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient transfers
- Emotional support
- Team collaboration
- Active listening
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
PruittHealth
04.2019 - 05.2022
Customer Service Representative
Walmart
06.2017 - 04.2019
CNA LICENSE -
Training Solutions
High School Diploma
Phoenix High School