Jazmyne Jones
Spring,TX
Summary
Organized administrator with exceptional multitasking and top-notch verbal and written communication skills. Offering over 10 years of hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process.
Overview
17
17
years of professional experience
Work History
Client Service Liaison
Scarbrough Enterprises
Houston, TX
10.2017 - Current
- Scheduled office meetings and client appointments for team of five professional doctors.
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Administrative Clerk
Richmond Avenue Animal Hospital
Houston, TX
09.2014 - 08.2017
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Controlled inventory stock levels, reordering as necessary within budget.
- Helped human resources in identifying training needs and providing ongoing training opportunities as needed.
- Ensured all pricing, signage, and display information was correct at all times.
- Generated documents necessary for internal meetings.
Client Services Manager
Gulf Coast Veterinary Specialists
Houston, TX
03.2014 - 04.2015
- Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Established performance and service goals and held associates accountable for individual performance.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Customer Service Representative
IQor Inc.
Houston, TX
02.2013 - 10.2014
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 9.2% decrease in cancellations.
Work From Home Customer Service Agent
Bounce Energy A Texas Energy Company
Houston, TX
05.2009 - 06.2013
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Surpassed sales goals through implementation of effective marketing strategies.
- Cross-trained and provided back up for customer service managers.
- Promoted available products and services to customers during service, account management and order calls.
Education
BBA -
University of Houston - Downtown
Houston, TX05.2021
High School Diploma -
North Shore Senior High School
Houston, TX06.2009
Skills
- Complaint Resolution
- Sales Expertise
- Inbound And Outbound Calling
- Order Fulfillment
- Multi-Line Phone Talent
- Record-keeping Strengths
- Service Standard Compliance
- Report Preparation
- Administrative Support
- Credit Card Processing
Timeline
Client Service Liaison
Scarbrough Enterprises
10.2017 - Current
Administrative Clerk
Richmond Avenue Animal Hospital
09.2014 - 08.2017
Client Services Manager
Gulf Coast Veterinary Specialists
03.2014 - 04.2015
Customer Service Representative
IQor Inc.
02.2013 - 10.2014
Work From Home Customer Service Agent
Bounce Energy A Texas Energy Company
05.2009 - 06.2013
BBA -
University of Houston - Downtown
High School Diploma -
North Shore Senior High School