Summary
Overview
Work History
Education
Skills
Programs
Timeline
GeneralManager
Jazmyne Odom

Jazmyne Odom

Houston,TX

Summary

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Recognized for ability to educate, train, and motivate team members who execute seamless operations and increase overall work productivity. An expert rapport builder with a strong talent in relationship development, stakeholder management, and a passion for personal development, understanding human behavior and supporting individuals/teams to reach greater capability and job satisfaction.

Overview

7
7
years of professional experience

Work History

Packer Associate

Pactive
01.2024 - 06.2024
  • Collaborated with team members to ensure timely completion of daily packing tasks.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Operated shrink wrap, banding and other wrapping machines.
  • Inspected items for defects and damage.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Contributed to warehouse organization by keeping packing area tidy and free from clutter.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.

Customer Care Professional

Home Depot
05.2020 - 06.2022
  • Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
  • Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
  • Proposed a more efficient call script to reduce average customer handling time and raised customers survey ratings by 40%
  • Created 10 customer service email scripts used across the company to interact with customers
  • Handled 250+ inbound calls per week, answering customer inquiries and resolving issues
  • Trained, mentored, and supervised five customer care associates who completed their assignments and duties with superb customer service skills
  • Outstanding performance ratings led to annual raises and incentives

Checker/Customer Service Rep - Cont.

H-E-B
05.2017 - 05.2020
  • Provided superior customer service; answers product-related questions, located products, and helped in-store Customers, as needed
  • Returned extra / unwanted products to their proper in-store location
  • Communicated continuously with department Managers and Partners to locate product
  • Constantly followed Standard Operating Procedures (SOPs); achieves productivity standards
  • Performed eStore Curbie duties, as needed
  • Consistently recognized by leadership for efficiently completing web orders with 97% accuracy

Sales Associate

Michael Kors
07.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate Degree In Nursing - Sonogram Tech

Houston Community College
Houston, TX

Cosmology -

Ogle School
TX
07.2022

High School Diploma -

Mayde Creek High School
Houston, TX
05.2020

Skills

  • Conflict Resolution
  • Administrative Support
  • Staff Engagement/ Collaboration
  • Time Management
  • Effective Communication
  • Microsoft Teams
  • Google Suite
  • Outlook
  • Excel
  • PowerPoint

Programs

  • Microsoft Teams
  • Google Suite
  • Outlook
  • Excel
  • PowerPoint

Timeline

Packer Associate

Pactive
01.2024 - 06.2024

Customer Care Professional

Home Depot
05.2020 - 06.2022

Sales Associate

Michael Kors
07.2019 - 01.2020

Checker/Customer Service Rep - Cont.

H-E-B
05.2017 - 05.2020

Associate Degree In Nursing - Sonogram Tech

Houston Community College

Cosmology -

Ogle School

High School Diploma -

Mayde Creek High School

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Jazmyne Odom