Summary
Overview
Work History
Education
Skills
Timeline
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Jazmyne Sims

Katy,TX

Summary

As customer service professional, I will bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Business Online Technical Support

JPMorgan Chase
10.2024 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Consumer Online Technical Support

JPMorgan Chase
10.2022 - Current
  • Developed strong problem-solving skills while troubleshooting tech issues for patrons
  • Helped clients with their online banking, navigating the website, unlocking online profiles.

Disney Debit Customer Service

JPMorgan Chase
03.2022 - Current
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services, and company information.

Retail Customer Service

JPMorgan Chase
08.2020 - Current
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Criminal Justice

Texas Southern University
Houston, TX

High School - undefined

Manvel High School
Manvel, Texas

Skills

  • Customer service
  • Active listening
  • Technical troubleshooting
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Professional phone voice
  • Customer feedback handling

Timeline

Business Online Technical Support

JPMorgan Chase
10.2024 - Current

Consumer Online Technical Support

JPMorgan Chase
10.2022 - Current

Disney Debit Customer Service

JPMorgan Chase
03.2022 - Current

Retail Customer Service

JPMorgan Chase
08.2020 - Current

High School - undefined

Manvel High School

Criminal Justice

Texas Southern University

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