Jazsimine Cartwright
Beaumont,Texas
Summary
Accomplished, value-driven, mission-oriented professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices throughout the organization. A natural relationship builder who enrolls others to support positive change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Agent
The Midtown Group
07.2023 - Current
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Built strong customer relationships with empathetic communication and active listening skills.
- Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Security Guard
Allied Universal Security Services
05.2022 - 07.2023
- Monitored CCTV cameras and alarm systems for security breaches.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Supervisor
FinishLine
11.2021 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Call Agent
Federal Emergency Management Agency
05.2021 - 12.2022
- Maintaining a positive, empathetic, and professional attitude toward survivors at all times
- Acknowledging and resolving survivors complaints
- Keeping records of applicants interactions, comments, and complaints
Server
Red Lobster
12.2019 - 06.2021
- Assist customers with seating arrangements
- Communicate dining or order details to kitchen personnel
- Communicate with customers to resolve complaints or ensure satisfaction
Assistant Manager
Hibbett Sports
11.2017 - 10.2018
- Evaluated employee performance and developed improvement plans
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Implemented training processes for newly hired employees
- Produced daily sale goals and performance reports
Education
High School Diploma -
Clifton J Ozen Magnet High School
06.2018
Skills
- Staff training and development
- Inventory management
- Customer relations
- Security camera monitoring
- Patrolling
- Call center experience
- Answering questions
- Customer communications
- Problem-solving skills
Awards
- Graduate of the top 15% of Ozen High School's Class of 2018
- 3.4% GPA
- Winner of the 'Hibbett Sports MVP' Award
Certification
TWIC
Medical Assistant
Timeline
Call Agent
The Midtown Group
07.2023 - Current
Security Guard
Allied Universal Security Services
05.2022 - 07.2023
Supervisor
FinishLine
11.2021 - 07.2023
Call Agent
Federal Emergency Management Agency
05.2021 - 12.2022
Server
Red Lobster
12.2019 - 06.2021
Assistant Manager
Hibbett Sports
11.2017 - 10.2018
High School Diploma -
Clifton J Ozen Magnet High School
TWIC
Medical Assistant
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