Kenia Camarena
Hesperia,CA
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center /Front Desk Receptionist
Citrus Valley Healthcare Partners
Covina, CA
01.2022 - 12.2024
- Resolved patient inquiries efficiently, ensuring a high level of customer satisfaction.
- Coordinated with medical facilities to address delays and schedule appointments.
- Facilitated direct communication with leaders and upper management.
- Translated all incoming Spanish calls, ensuring clear and effective communication.
- Retrieved and reviewed patients' current and past medical history, diagnoses, and appointment history.
- Verified patient insurance and checked eligibility to ensure seamless service.
- Guided patients through the managed care system, ensuring seamless navigation and understanding.
- Adhered to all hospital policies and protocols.
Call Center/ Medical Records
Pomona Valley Health Center Clinic
Pomona, CA
01.2019 - 10.2021
- Managed high volume of inbound and outbound calls efficiently.
- Scheduled patients efficiently, ensuring optimal appointment flow.
- Screened all incoming calls and took messages for doctors.
- Returned calls left on the voice machine.
- Scanned and faxed forms to patient charts, ensuring accurate and timely updates.
- Handled incoming calls related to medical records efficiently.
- Delivered mail to doctors efficiently and promptly.
- Verified medical insurance details to ensure accurate patient records.
- Managed multiple tasks simultaneously to ensure efficient handling of medical records and patient inquiries.
Front and Back Medical Assistant
Urban Medical Clinic
Pomona, CA
07.2017 - 03.2018
- Handled a high volume of incoming calls efficiently.
- Scheduled and canceled appointments efficiently to ensure smooth patient flow.
- Greeted patients and efficiently managed the check-in process.
- Verified insurance information and processed co-payments efficiently.
- Managed alphanumeric patient charting and organized paperwork.
- Scanned documents into patient charts to ensure accurate and up-to-date medical records.
- Escorted patients to examination rooms, ensuring comfort and readiness for their appointments.
- Recorded and monitored patients' vital signs.
- Performed lab procedures and conducted EKGs.
- Administered injections and performed phlebotomy procedures.
- Managed front and back office operations, ensuring seamless patient flow and efficient administrative processes.
Education
Some College (No Degree) - Medical Assistant
Northwest College
West Covina, CASkills
- Patient Data Review
- Knowledgeable in Clinical Terminology
- Experience in ICD-9 Medical Coding
- Electronic Health Record Proficiency
- Health Record Management
- Healthcare Terminology
- Healthcare Billing Proficiency
- Proficient Scheduling
- Information Release Documentation
- Digital Document Scanning
- Patient Information Gathering
- Knowledge of HIPAA Regulations
- Payment Processing Coordination
- File Structuring
- HIPAA Regulations Adherence
- Electronic Medical Records Management
- Insurance Eligibility Verification
- Patient Data Management
- Maintaining Patient Confidentiality
- Staff Training Development
- Strong Communication Skills
- Optimized Data Handling
- New Patient Intake Management
- Spanish Language Proficiency
Languages
Spanish
Full Professional
Certification
- Medical Assistant certification
- High school Diploma
Softwares
- Computer System / Software: Excel, Power Point, Epic and Word
Custom
- letter of recommendation upon request
References
References available upon request.
Timeline
Call Center /Front Desk Receptionist
Citrus Valley Healthcare Partners
01.2022 - 12.2024
Call Center/ Medical Records
Pomona Valley Health Center Clinic
01.2019 - 10.2021
Front and Back Medical Assistant
Urban Medical Clinic
07.2017 - 03.2018
Some College (No Degree) - Medical Assistant
Northwest College
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