Kaylee Rivera
New York
Summary
Skilled wellness and MedSpa professional with experience in client care, advanced treatments, and daily operations. Known for providing exceptional service, supporting sales and marketing, and building lasting client relationships.
Overview
4
4
years of professional experience
Work History
Call Center /Front Desk Receptionist
Studio MD
05.2024 - Current
- Spearhead daily operations of a high-volume call center, delivering top tier customer experiences and streamlined scheduling.
- Lead, mentor, and train call center staff to ensure professionalism, accuracy, and client satisfaction and Utilize Zenoti, HeyMarket, and HubSpot to optimize communications and follow-ups.
- Monitor performance metrics and implement process improvements to boost conversion rates and operational efficiency and Oversee inventory of premium skincare and medical supplies, ensuring timely restocking and quality control.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Coordinated and hosted high-profile brand events for 50+ attendees, partnering with names like SkinBetter, Alastin, and Skinceuticals.
- Managed social media strategy and supported marketing efforts to drive engagement and client acquisition.
- Collaborated with center management in day to day operations and front of house coordination.
- Knowledge with advanced facial technologies including Morpheus8, Clear and Brilliant, Fraxel, and Sofwave also Informed and educated clients about injectable treatments such as Juvéderm, Restylane, Dysport and more.
Wellness Coordinator
Restore Hyper Wellness
02.2021 - 11.2023
- Delivered exceptional customer service in a fast paced wellness clinic, guiding clients through holistic health and recovery services. Educated clients on treatments including cryotherapy, infrared sauna, red light therapy, IV drips, and hyperbaric oxygen therapy.
- Scheduled appointments, managed memberships, and handled point of sale transactions efficiently, Experienced in TrueLark.
- Maintained a clean, welcoming, and professional environment while adhering to strict wellness and sanitation protocols.
- Monitored client experiences to ensure safety and satisfaction, resolving issues with professionalism and empathy. Promoted packages and wellness programs to help meet monthly sales goals.
- Collaborated with clinic leadership to support daily operations, inventory control, and treatment room prep.
- Developed wellness programs targeted on specific groups and areas of wellness.
Education
Associate of Arts - English Literature
Columbia University School of General Studies
New York, NY05-2017
Skills
- Information tracking
- Quality control optimization
- Documentation expertise
- Call monitoring
- Staff motivation
- Report writing
- Schedule coordination
- Fluent in Spanish
- Multitasking
Timeline
Call Center /Front Desk Receptionist
Studio MD
05.2024 - Current
Wellness Coordinator
Restore Hyper Wellness
02.2021 - 11.2023
Associate of Arts - English Literature
Columbia University School of General Studies
Similar Profiles
Selina DengSelina Deng
BUILDING DESIGNER at MD Design StudioBUILDING DESIGNER at MD Design Studio
Chiara IaconiChiara Iaconi
Collaboratore Progettazione Architettonica at MD Studio - Architetto Monica Dell'OrlettaCollaboratore Progettazione Architettonica at MD Studio - Architetto Monica Dell'Orletta
Cindy HoskinsCindy Hoskins
Front Desk Receptionist /Back Office Medical Assistant at Nancy Zimble MD and Howard Reinstein MDFront Desk Receptionist /Back Office Medical Assistant at Nancy Zimble MD and Howard Reinstein MD
Christopher PegueroChristopher Peguero
Bartender at The Smith NomadBartender at The Smith Nomad
Danny GoodbodyDanny Goodbody
Customer Service Representative (ACS Consultant) at YMS Management AssociatesCustomer Service Representative (ACS Consultant) at YMS Management Associates