Calabrio Workforce Management
Hi, I’m
Jazsmyne Watson
Administrative Specialist
Moreno Valley,California
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Smart Administrative Specialist with a strong background in Customer Relations. Articulate with excellent written communication skills. Strategic liaison eager to apply project management skills to help organization achieve objectives. Strong problem-solving and critical thinking skills and familiar with industry-specific regulations and compliance requirements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
years of professional experience
3
years of post-secondary education
Work History
Centerline Drivers, LLC, Remote, CA
Contracts Administrator
05.2021 - 12.2022
Job overview
- Demonstrated proficiency in data entry, contract modification and billing.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Managed over 20 new job orders per day.
- Adhered to legal and contractual requirements for compliant contract processes.
- Stored and filed contract documents in orderly, organized systems.
- Returned client calls, responded to client emails and instant messages
- Account setup, Accounting, Data entry, Calculating, Spreadsheets, Workload management, Teams Meetings, Calendaring, Travel arrangements
Zenner Performance Meters, Inc, Banning, CA
Returns Supervisor
03.2018 - 12.2020
Job overview
- Work hybrid (in office and at-home)
- Account Manager, Customer Service, Customer Satisfaction, Answered and returned customer calls, responded to customer emails, Delivered high-quality customer service by gathering feedback on product deficiencies.
- Data Reporting, Credit accounts, Deposits, Provided documentation and calculations to support inventory distribution decisions.
- Quality Assurance, Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Returns authorizations, Product tracking, Returns verification, Unloaded, inspected and stored damaged and returned products
- Processed on average over 200 product returns per week
- Operated electric pallet jack, forklift and manlift.
- Skills training, Workload management, Oversee testing & repairs, Morale boosting, Educated staff on strategies for handling difficult customers and challenging situations.
- Distributed returned merchandise to appropriate departments or palletized for liquidation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Eastern Municipal Water District, Perris, CA
Lead Customer Service Rep
03.2009 - 01.2016
Job overview
- Call center, customer service, customer satisfaction, Engaged clients in person and over phone to answer questions and address complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved over 80 customer calls per day
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise. Manage task force, team building, morale boosting
- Research, Collections, Credit arrangements, Cash handling, Billing calculations
- Daily log in Microsoft Excel, Procedure format and updating in Microsoft Word
- Dispatching, Outbound calls, multi-line phone system, calendaring, schedule maintenance, Travel arrangements
Education
California Baptist University , Riverside, CA
Bachelor of Arts from Liberal Studies, Human Development
12.2007 - 12.2009
Strayer University , Washington, DC
Associate of Arts from Business Administration
12.2006 - 12.2007
Skills
Proficient in Microsoft Office
undefinedSoftware
SalesForce
Availability
See my work availability
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Timeline
Contracts Administrator
Centerline Drivers, LLC
05.2021 - 12.2022
Returns Supervisor
Zenner Performance Meters, Inc
03.2018 - 12.2020
Lead Customer Service Rep
Eastern Municipal Water District
03.2009 - 01.2016
California Baptist University
Bachelor of Arts from Liberal Studies, Human Development
12.2007 - 12.2009
Strayer University
Associate of Arts from Business Administration
12.2006 - 12.2007
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