Summary
Overview
Work History
Education
Skills
Timeline
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Jazzerie Charrier

Houston,Tx

Summary

Dedicated Management and Administrative professional with excellent oral and written communication skills and demonstrated interpersonal skills. Valued by employers for always making sure assignments are completed in their entirety on or ahead of schedule. An integral member of any staff maintaining detailed administrative and procedural processes that reduce and/or eliminate redundancy, as well as, improve current procedures.

Overview

12
12
years of professional experience

Work History

Flight Attendant

Southwest Airlines
07.2022 - Current
  • Ensured safety and comfort of over 150 passengers' onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved over 91.7% of passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Flight attendant/IOE Instructor

Mesa Airlines
12.2020 - 06.2022
  • In-depth knowledge of Federal Aviation Regulations
  • Have completed over 500 hours of domestic flights operating CRJ 900 and E175 aircrafts holding up to 79 passengers
  • Endure adherence to FAA and company regulations, trained in emergency situations, and helped diffuse multiple high-level situations from escalating to emergency levels
  • Operated all mechanical and safety equipment with industry regulations and standards
  • Conduct thorough aircraft pre-flight procedures to ensure a safe journey
  • Serve meals and refreshments, providing exceptional service to passengers, consistently earning recognition from flight crew, and receiving positive feedback from passenger surveys.

HR Specialist II

Southern Company Services - HR Service Center
04.2019 - 08.2019
  • Handled increased levels of inbound calls from employees related to HR inquiries
  • Interpreted HR policies, programs, and procedures for employees
  • Process PeopleSoft transactions including hires, rehires, promotions, transferred system transfers, tuition reimbursement, education acceptance and updated employee training records

Residential Solutions Center Consultant II/ Sales & Service III

Georgia Power Company
04.2016 - 04.2019
  • Provided solutions that positively impacted customers experience and growth
  • Helped drive sales goals and achieved monthly quotas by promoting customized products and services
  • Assisted with training team members and improving productivity
  • Provided customer service by assisting customers with understanding of accounts, rate applications, billing inquiries, new service orders or transfers, disconnects, line trouble, and meter verification

Manager

The UPS Store
02.2012 - 01.2016
  • Experienced in receiving high volumes of incoming telephone calls
  • Reconciled data for monthly reporting purposes and cash balancing
  • Assisted customers with packaging and shipping items
  • Employee learning administrator as well as management of my own team

Education

Downers Grove North High School
Downers Grove, IL
01.2008

Skills

  • Analytical/Research
  • Organization/planning/prioritizing
  • Self-motivated/Team player
  • Honesty/Integrity/Loyalty
  • Computer Technology/Databases
  • Technical Proficiencies

Timeline

Flight Attendant

Southwest Airlines
07.2022 - Current

Flight attendant/IOE Instructor

Mesa Airlines
12.2020 - 06.2022

HR Specialist II

Southern Company Services - HR Service Center
04.2019 - 08.2019

Residential Solutions Center Consultant II/ Sales & Service III

Georgia Power Company
04.2016 - 04.2019

Manager

The UPS Store
02.2012 - 01.2016

Downers Grove North High School

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Jazzerie Charrier