Jazzmene Miller
Kenosha,WI
Summary
Results-oriented Account Manager skilled in customer relationship management, project management, and data analysis. Enhanced client retention through effective communication and training while managing multiple accounts. Experienced in employee training and implementing client retention strategies that improve sales forecasting and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
Verizon
Basking Ridge, New Jersey
08.2022 - 12.2025
- Managed client accounts to achieve high service satisfaction and client retention.
- Facilitated regular meetings with clients to discuss updates and feedback.
- Trained junior team members on best practices in account management.
- Managed multiple accounts simultaneously while meeting deadlines.
- Renewed accounts through relationship building with clients, enhancing long-term loyalty.
Retail Sales Manager
Verizon
Basking Ridge, New Jersey
08.2008 - 08.2022
- Trained and developed team members, improving sales techniques and customer service delivery.
- Managed daily operations and staff scheduling to optimize service in high-traffic retail environment.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Ensured compliance with company policies and procedures for operational excellence.
- Produced weekly and monthly reports on store performance and sales objectives to track progress.
Education
BBA -
University of Phoenix
Tempe, AZ04-2026
Skills
- Customer relationship management
- Client retention
- Sales forecasting
- Project management
- Data analysis
- Employee training
Accomplishments
- Top 10% performance award 2015
- Top 10%performance award 2016
- Top 10% performance award 2017
- Top 10% performance award 2018
- Tap 10% performance award, 2021
- Top 10% performance award 2022
Certification
- Apple customer service support certificate
Timeline
Account Manager
Verizon
08.2022 - 12.2025
Retail Sales Manager
Verizon
08.2008 - 08.2022
BBA -
University of Phoenix