Jazzmin Fowler
Charlotte,NC
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Carolina Meadows
Chapel Hill, North Carolina
05.2021 - 08.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Work From Home Agent
Old Republic International
Charlotte, Not
08.2020 - 01.2024
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Identified trends in customer feedback and reported findings to management team.
- Utilized computer systems to access accounts for research purposes.
- Developed trust relationships with customers to ensure repeat business opportunities.
Internet Customer Care
Peraton
Durham , NC
11.2016 - 05.2019
- Provided customer service support to customers through phone, email and chat.
- Researched and resolved customer complaints utilizing available resources.
- Conducted customer satisfaction surveys to identify areas of improvement.
- Assisted in the development of new processes and procedures for customer service operations.
Medical Customer Service Representative
Frontline Call Center
Charlotte, NC
02.2014 - 09.2016
- Reviewed medical bills for accuracy prior to submission to insurance companies.
- Compiled reports on medical claims status, denials, appeals and other related topics.
- Followed up with patients regarding their treatment plans as directed by physicians.
- Educated patients on how to access online portals for scheduling appointments, making payments or viewing lab results.
Education
High School Diploma -
Northern High School
Durham , NC06-2010
Skills
- Patient transportation
- Care plan assessment
- Medication organization
- Nutritional meal preparation
- Client documentation
- Chronic disease management
- Light housekeeping
- Infection control
- Personal hygiene assistance
- Behavioral management
- Documentation
- Quality program protocols
- Recording vital signs
- Bedside care
- Case management experience
- Dressing assistance
- Medical terminology and equipment
- Crisis intervention
- Medical charting
- Vital signs monitoring
- Patient lifting techniques
- Compassionate client care
- Community activities
- Emotional support
- Progress documentation
- Feeding assistance
- Patient transport
- Care plan adherence
- Behavioral support
Timeline
Home Health Aide
Carolina Meadows
05.2021 - 08.2024
Work From Home Agent
Old Republic International
08.2020 - 01.2024
Internet Customer Care
Peraton
11.2016 - 05.2019
Medical Customer Service Representative
Frontline Call Center
02.2014 - 09.2016
High School Diploma -
Northern High School