Jazzmine Blair
Ogden,UT
Summary
Over 12 years’ experience in customer service and customer care. Maintained high performance with limited supervision. Able to connect with customers to ensure their comfort. Trained other employees in various positions due to excellent performance and ability to teach others. Exhibited confidence, quick learning, and ability to conform to company culture and goals. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
14
14
years of professional experience
Work History
Medical Communications Specialist
Connexion Point
Roy, UT
10.2016 - Current
- Handled disputes effectively, maintaining customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Personal Assistant
Neat inc.
Farmington, UT
12.2016 - 11.2017
- Developed and managed office systems for data management and filing.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Kept detailed track of household and maintenance inventory and schedules.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Cook
Western Sunrise Cafe
Roy, UT
06.2014 - 02.2017
- Cleaned food preparation areas and prepared foods to customer specifications.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Housekeeper
Multiple skilled nursing facilities
Ogden, UT
03.2012 - 06.2015
- Performed comprehensive cleaning tasks in residential and office settings, including sweeping, mopping, dusting, and window cleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
Student Custodian
James Madison Elem.
Ogden, UT
05.2011 - 12.2014
- Swept, mopped, scrubbed, and vacuumed building floors; gathered and emptied trash; serviced, cleaned, and supplied restrooms.
- Adhered to established protocols for handling sensitive information found in lost-and-found items.
- Ensured positive first impressions for guests at the school by consistently maintaining clean entryways and reception areas.
- Implemented proper storage techniques for hazardous materials to maintain compliance with safety regulations.
- Continuously updated knowledge on best cleaning practices through participation in professional development opportunities.
- Maintained inventory of cleaning supplies, ordering new materials as needed to prevent stock shortages.
- Aided in maintaining a positive school image through diligent upkeep of building exteriors, including landscaping duties when necessary.
- Improved efficiency of custodial team by collaborating effectively with colleagues and supervisors.
- Assisted with event setup and teardown, ensuring smooth transitions for school functions.
- Enhanced cleanliness of school facilities by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Promoted sustainability within the school through responsible waste management practices, including recycling initiatives.
- Streamlined waste removal processes by coordinating pickup schedules between custodial team and waste management providers.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High school or equivalent - Basics
George Washington
Ogden, UT01.2013
Skills
- Internal communications
- Email marketing
- Proofreading
- Speech writing
- Organizational skills
- Problem-solving
- Multitasking Abilities
- Customer service
- Decision-making
- Team management
- Data entry
- Schedule coordination
- Incident response
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Personal Assistant
Neat inc.
12.2016 - 11.2017
Medical Communications Specialist
Connexion Point
10.2016 - Current
Cook
Western Sunrise Cafe
06.2014 - 02.2017
Housekeeper
Multiple skilled nursing facilities
03.2012 - 06.2015
Student Custodian
James Madison Elem.
05.2011 - 12.2014
High school or equivalent - Basics
George Washington