Jazzmine White
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
9
years of professional experience
Work History
OPS Sr. Coordinator
Capital One Auto Finance
09.2019 - Current
- Research accounts that are escalated customers to obtain theappropriate lien placement documents
- Lead/facilitated 3rd party on previous lien holder contact process
- Supported multiple chats within multiple channels whilehandling day to day responsibilities
- Pulling data and providing workflow for on and
- Shore
- Maintaining productivity an average of >35
- Utilizing multiple tools to provide great customer experience(excela/Titan/TMS/AIMS/CLO/Gsuits/Inquiry access/Carfax)
Sr. Risk Coordinator
Capital One Auto Finance
03.2018 - 09.2019
- Maintaining accurate data across multiple accounts
- Create and track deadlines to ensure SLA timeframes are met
- Follow company processes to ensure confidential financialinformation is handled securely
- Analyze and eliminate outdated data records in accordance withcompany policy
- Overall account management
- Collect on past due accounts according to company guidelines viainbound and outbound calls
- Conduct research and skip trace accounts to redeem vehicles andprevent lien loss.
Estate Coordinator
Capital One Auto Finance
05.2019 - 06.2019
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
Customer Service Trainer
Enterprise Holdings
03.2014 - 04.2017
- Create, implement, and execute training materials used for otheremployees
- Conduct quality assurance audits
- Data entry
- Follow company process to ensure all financial and personallyidentifiable information was handled confidentially
- Update databases and run weekly reports
- Trained others, and implemented customer service focusedfeedback and materials.
Education
Associate's Degree - Science-Business
Richland College
Skills
- Sales
- Data Analysis
- Record Auditing
- Quality Assurance
- Customer Service
- Type over 40 WPM
- Microsoft Office/Google Suite
- Training
- Project Management
- Notary
Accomplishments
AWARDS/HIGHLIGHTS , Volunteer Honor Roll-Logged at least 25 hours in 2019 that lead to donating a grant to a non profit. All Star Award - exceeding production goal several times
Timeline
OPS Sr. Coordinator
Capital One Auto Finance
09.2019 - Current
Estate Coordinator
Capital One Auto Finance
05.2019 - 06.2019
Sr. Risk Coordinator
Capital One Auto Finance
03.2018 - 09.2019
Customer Service Trainer
Enterprise Holdings
03.2014 - 04.2017
Associate's Degree - Science-Business
Richland College
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