Jazzmyn G. Monea
High Point,NC
Summary
Health-focused professional with completed dental assisting coursework and endodontics and prosthodontics shadowing experience. Delivers reliable patient communication, accurate charting, and organized support based on healthcare customer service background. Enrolled in UNCG pre-dental post-baccalaureate pathway with goal of becoming a dentist; Spring 2027 prerequisites in progress.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate
OptumRx (United Health Care)
02.2023 - Current
- - Manage and resolve complex client cases, ensuring compliance with internal policies and applicable regulations.
- - Communicate benefits, obligations, and claim details to clients, ensuring clarity and accuracy.
- - Investigated and resolved discrepancies by reviewing documentation and collaborating with pharmacies, hospitals, insurance departments, and other agencies to enhance accuracy.
- - Navigate multiple databases to maintain accurate account records and case history.
- - Prepared documentation for case follow-up and maintained secure records for review.
- - Prepared and presented group statistical analyses and reports, ensuring compliance and supporting informed decision-making.
- -Conducted training for new agents, reporting progression metrics to supervisors to support achievement of performance benchmarks.
Customer Care Representative
Celgene/ Apex (Contracting)
Summit, NJ
03.2019 - 11.2022
- Managed patient registrations efficiently
- Directed calls to appropriate departments, facilitating efficient communication and issue resolution
- Handled incoming account inquiries
- Assisted patients and prescribers with surveys, ensuring safe prescription use and maintaining quality control standards
- Assist pharmacies dispensing patients' prescriptions
- Cross-Trained in three different departments (Registrations, Inbound, and CAR-T)
- Reviewing patients and prescribers' enrollment forms
- Oversaw CAR T patient processes
- Troubleshoot for technical support
- Assisted training new representative
- Monitoring accounts
- Forwarded emails to clinical teams, hospitals, and prescriber's offices, supporting timely information exchange and collaboration
- Prepare legal documents for delivery, upload documents to imaging programs for retention, and maintain live status updates in a tracking log.
Internship - Legal Secretary/Assistant
Lorraine Gauli Ruffo (LGR) Federal Criminal Defense Attorney Law Firm
Verona, NJ
08.2017 - 11.2017
- Handled phone inquiries, organized meetings, greeted clients, managed QuickBooks, and prepared legal documents for meetings and trials
- Scheduled appointments, maintained case files on E-File, and entered data for billing and client information
- Supported attorney and team by organizing schedules and handling inquiries.
- Produced, stored, and retrieved drafts of documents
- Gathered and analyzed data to support legal processes
Sales Consultant
NEIMAN MARCUS
Short Hills, NJ
02.2017 - 01.2019
- Surpassed sales goals by monitoring targets and motivating sales teams to align with company objectives.
- Achieved sales quotas consistently through effective strategies.
- Expanded customer base while fostering strong relationships with new and existing clients.
- Provided product knowledge that extended services and represented company values.
- Analyzed and reported on customer sales activity, ensuring adherence to company guidelines and compliance standards.
Sales Consultant
SAKS FIFTH AVENUE
Short Hills, NJ
10.2012 - 09.2016
- Exceeded sales goals; monitored sales targets and motivated sales teams to achieve the company's goals.
- Expanded customer base while nurturing relationships with new and existing clients.
- Delivered product knowledge that enhanced service offerings and embodied company values.
- Monitored and reported customer sales activity in compliance with company guidelines.
Education
Dental Assisting Training -
Accelerated Academy
Greensboro, NC08-2026
B.A. - Justice Studies
College of St. Elizabeth
Morristown, NJ05-2014
H.S. Diploma -
West Side High School
Newark06-2009
Bachelor of Science - Pre-Dental Post-Baccalaureate Program: Biology
University of North Carolina At Greensboro
Greensboro, NC10-2026
Skills
- Customer Service Software
- Data Analysis Tools
- Report generation
- Telephony Systems
- Electronic records
- Case management
- Appointment scheduling
- Insurance verification
- Workstation proficiency
- Team training
- Customer service
- Patient care
- Clinical documentation
- Infection control
- Dental assisting
- Dental radiography
Core Skills
- Dental training: instrument sterilization/infection control, chairside assisting, dental X-rays, charting, billing,dental impressions/molding, dental terminology and specialty awareness.
Dental Shadowing
Dr. Prenard Mickens | Endodontic Practice | Greensboro, NC ( 16 hours completed) Year: 2026
- Observed specialty dental care and dental office work flow; developed familiarity with patient interactions and the endodontic practice environment.
Dr. Jonathan Mosley | Prosthodontic | Sandford, NC (10 hours completed) Year: 2025
- Observed care related to dentures, veneers, and restorative/cosmetic service; gained exposure to patient care and treatment workflows.
Timeline
Customer Service Advocate
OptumRx (United Health Care)
02.2023 - Current
Customer Care Representative
Celgene/ Apex (Contracting)
03.2019 - 11.2022
Internship - Legal Secretary/Assistant
Lorraine Gauli Ruffo (LGR) Federal Criminal Defense Attorney Law Firm
08.2017 - 11.2017
Sales Consultant
NEIMAN MARCUS
02.2017 - 01.2019
Sales Consultant
SAKS FIFTH AVENUE
10.2012 - 09.2016
Dental Assisting Training -
Accelerated Academy
B.A. - Justice Studies
College of St. Elizabeth
H.S. Diploma -
West Side High School
Bachelor of Science - Pre-Dental Post-Baccalaureate Program: Biology
University of North Carolina At Greensboro