Jazzybelle Ramas
Reno,Nevada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
VIP Concierge
Caesars Entertainment
Reno, Nevada
08.2022 - Current
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Collaborated with other departments such as housekeeping, engineering, and front desk to ensure smooth operations and customer satisfaction.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Directed incoming calls and messages to appropriate staff or residents.
VIP Services Representative
Eldorado Resorts
Reno, NV
02.2018 - 06.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed relationships with clients by providing exceptional service.
- Assisted with seating arrangements, ensuring that all guests were comfortable.
- Provided personalized services to ensure a pleasant experience for all VIPs.
- Greeted and welcomed VIPs upon their arrival to the venue.
Beauty Advisor
Ulta Beauty Inc.
Reno, NV
09.2016 - 02.2018
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
Education
High School Diploma -
Earl Wooster High School
Reno, NV06.2016
Some College (No Degree) - Some Classes
Truckee Meadows Community College
Reno, NVSkills
- Guest Relations
- Administrative Support
- Reservations Management
- Sales
- Hospitality
- Training and Mentoring
Timeline
VIP Concierge
Caesars Entertainment
08.2022 - Current
VIP Services Representative
Eldorado Resorts
02.2018 - 06.2021
Beauty Advisor
Ulta Beauty Inc.
09.2016 - 02.2018
High School Diploma -
Earl Wooster High School
Some College (No Degree) - Some Classes
Truckee Meadows Community College