Josh Bethune
Windham,NH
Summary
Motivated individual promoting well-rounded skill set including Financial literacy and Digital asset proficiency. Always ready and willing to pitch in and perform above expectations. Always providing premier customer service within current roles
Overview
9
9
years of professional experience
Work History
Workplace Services
Fidelity Investments
Merrimack, NH
10.2021 - Current
- Provided excellent customer service during every call
- Monitored customer service performance against predetermined standards and quality controls.
- Assisted with resolving escalated customer service complaints.
Customer Service Representative
Fidelity Investments
Merrimack, NH
03.2021 - 09.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Glass Technician
Swampscott Glass Company
Swampscott, MA
06.2015 - 03.2021
- Collaborated with other technicians on large-scale projects requiring multiple teams working simultaneously.
- Troubleshot problems with existing installations, identified root causes of issues, and implemented solutions accordingly.
- Performed complex glass installation and repair tasks, including window replacement and custom installations.
Education
Some College (No Degree) - Business Management
Plymouth State University
Plymouth, NHSkills
- Goal-oriented mindset
- Customer service skills
- Technical Analysis
- Blockchain Technology
- Effective teamwork capabilities
- Computer Skills
Timeline
Workplace Services
Fidelity Investments
10.2021 - Current
Customer Service Representative
Fidelity Investments
03.2021 - 09.2021
Glass Technician
Swampscott Glass Company
06.2015 - 03.2021
Some College (No Degree) - Business Management
Plymouth State University