Virginia Chesley
Stokesdale,NC
Summary
To continue my career with an organization that will utilize my skills in the various skillsets listed.
Overview
18
18
years of professional experience
Work History
Workplace Experience Ambassador
JLL – Jones Lang LaSalle
09.2024 - 05.2025
- Provide superior customer service to meet both internal and external client expectations, greet and assists visitors to the workplace; assists in the management and procurement of vendors and services; supportive of vendors and services; conduct regular safety audits and assists in safety procedures when needed; coordinate meeting room bookings and manage general site cleanliness; escort client and contractors as required; assists in property risk management program; act as a first aider and/or emergency contact; incident reporting protocols; ensure compliance with the company’s guidelines, procedures and policies; employ problem-solving and analytical skills to solve complex problems; achieve key performance indicators and service level agreement targets; extensive experience in hospitality and high-end corporate concierge field.
Retail Brand Advocate
WIS International
06.2021 - 10.2023
- Supported the Apple brand in retail locations to achieve the goals of the client. Maintained working knowledge of all client products to be a subject matter expert. Corrected merchandising issues; completed surveys and paperwork; routed and managed a schedule independently. Developed, implemented and maintained a business plan for territory. Adapted to business concepts and learned new technological processes.
Brand Ambassador/Event Specialist/Visual Merchandiser
US Promotional Companies
11.2007 - 01.2021
- Worked for multiple promotional companies (Information Provided Upon Request). Represented companies that market culinary, healthcare and technology products and services to consumers; Visually merchandised several major department stores in the DMV area for long term projects; promoted products at on-site events in retail/special event environments; demonstrated in depth product knowledge to continually build sales and encouraged suggestive selling techniques to drive sales. Responsible for communicating the product/service value to potential buyers to influence buyer decision-making. Represented such companies as GMR Marketing, GC Marketing, GT Events, Quick Strike Marketing, Busy Bee Promotions, Rwanda Partners, 24 Seven, Inc., Lynne & Company and other promotional companies.
Customer Service Evaluator/Mystery Shopper
Reality Based Group
10.2019 - 03.2020
- Worked remotely and independently while traveling the country 100%. Captured footage and information on requested clients’ retail establishments. Observed associates in retail and hospitality settings for quality assurance evaluations. Sent the footage to corporate headquarters for editing and viewing by clients from the store level to the executive level.
- (Ended Due to COVID)
Education
B.S. - Business Administration/Marketing
Towson University
Skills
- Customer service
- Effective communicator
- Customer engagement
- Exceptional communication
- Customer relations
- Adaptable personality
- Team leadership qualities
- Relationship builder
- Customer relationship building
- Goal-oriented mindset
- Brand awareness
- Product demonstration
- Relationship management
- Marketing
- Store promotions
- Engaging storytelling
- Excellent public speaking
- Time management mastery
- Business administration
- Inventory control
- Photography
- Strong interpersonal skills
- Communication skills
Languages
English
Full Professional
Timeline
Workplace Experience Ambassador
JLL – Jones Lang LaSalle
09.2024 - 05.2025
Retail Brand Advocate
WIS International
06.2021 - 10.2023
Customer Service Evaluator/Mystery Shopper
Reality Based Group
10.2019 - 03.2020
Brand Ambassador/Event Specialist/Visual Merchandiser
US Promotional Companies
11.2007 - 01.2021
B.S. - Business Administration/Marketing
Towson University