Allen Liggins
Charlotte, NC,NC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workplace Experience Ambassador
Jones Lang Lasalle
Truist Center
10.2024 - Current
- Managed tenant relations to enhance satisfaction and retention.
- Coordinated property tours and open houses to showcase available spaces.
- Implemented marketing strategies to attract prospective clients effectively.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Developed training programs for new ambassadors, enhancing team performance and cohesion.
- Led community engagement initiatives, fostering positive relationships with local stakeholders.
- Optimized communication processes between departments to increase operational efficiency.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
Customer Service Representative
Spectrum
Charlotte, NC, USA
06.2020 - 08.2024
- In this position, my job was to give an experience to always leave a good lasting impression for the company I represented.
- I asked questions to make sure I fully understood the issue at hand and to provide the best resolutions while building rapport.
- I also answered any questions with full knowledge regarding any billing questions, products or services the company offered to the best of my knowledge.
- My role also included me making an upsell attempt on every call which came from the rapport I built with each customer letting them know how our services could benefit their needs.
CSR/ Billing Representative
T-Mobile
Charlotte, NC, USA
01.2017 - 05.2020
- In this role, I was in charge of explaining multiple charges and/or transactions to different clients regarding their account.
- I also processed refunds and reverse transactions upon validation to support claims made by the client.
- I also took payments, updated payment methods upon request that was on file and went over itemized bills as well to give a thorough breakdown on different charges for services.
Education
High school diploma -
Olympic High School
06-2017
Associate of Arts - Finance
Central Piedmont Community College
Charlotte, NC05-2027
Skills
- Customer service
- Billing
- Typing
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Customer education
- Business development
- Influencer partnerships
- Problem-solving
- Multitasking Abilities
- Public speaking
- Decision-making
- Excellent communication
- Team development
- Communication management
- Creative strategies
- Data entry
- Task prioritization
- Research proficiency
- Information gathering and analysis
Certification
First Aid Certified
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Workplace Experience Ambassador
Jones Lang Lasalle
10.2024 - Current
Customer Service Representative
Spectrum
06.2020 - 08.2024
CSR/ Billing Representative
T-Mobile
01.2017 - 05.2020
High school diploma -
Olympic High School
Associate of Arts - Finance
Central Piedmont Community College