Hi, I’m
Jordan Valentino
Santa Clara,CA
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
7
years of professional experience
Work History
Cushman & Wakefield
Workplace Experience Ambassador
01.2022 - 12.2022
Job overview
- Greeted visitors and employees upon arrival, offered assistance and answered questions to build rapport and retention. Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Conducts the physical movement of furniture, equipment, boxes and materials as needed for meeting and conference room set-ups, facility events, tenant move-in and move-out’s, freight shipping and delivery, supplies, stocking, and the like.
- With direction from a supervisor, prioritize work orders, handle urgent requests, respond to tenant and client calls as required, and complete any and all assigned facility support, clean-up, maintenance, moving, event support, set-up, and repair work.
- Conducts physical inspections of the facility, grounds, premises, hallways, common areas, restrooms, etc. noting anything that might be in need of repair, maintenance, clean-up, or is a hazard and reports the same to the appropriate building staff for resolution.
- Helps to ensure all building and maintenance policies, procedures, SOPs, codes, regulations, etc. are followed and enforced including safety systems and standards.
Coldwell Banker
Sales Support Administrator
12.2021 - 12.2021
Job overview
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Milestone Technologies
Temperature Screener
06.2021 - 10.2021
Job overview
- Greeter to Facebook employees as they walk in the building providing excellent customer service skills
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions..
- Donned and removed personal protective equipment (PPE) per company protocols.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered employee questions and pointed individuals in right directions.
- Sanitized front and back entry screening stations
RMS Merchandising Services
Merchandise Associate
05.2021 - 07.2021
Job overview
- Updated pricing and signage to complete product displays and educate customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Clarks Bostonian
Shift Lead
02.2020 - 05.2021
Job overview
- Completed store opening and closing procedures.
- Dealt with item returns on registers Answered incoming telephone calls with customers and associates from other stores Set aside on-hold reservations Process and receive the store’s shipment.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership. Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Beastea
Barista Shift Lead
04.2018 - 12.2019
Job overview
- Barista Tea-Drink Maker (make the drinks according to the customer wishes)
- Food handling server
- Answer customer questions and offer recommendations to make customers satisfied on their dining experience
- Refill drink toppings and syrups
- Turn on/Turn off the gelato machine
- Clean and straighten up store (Wipe down tables, Sweep/Mop the floors)
J. Crew
Sales Floor Stock Clerk
11.2018 - 05.2019
Job overview
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Performed stocking and informed management of low inventory quickly.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Off Broadway Shoe Warehouse
Sales Associate
10.2017 - 01.2018
Job overview
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Educated customers on promotions to enhance sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Clarks Bostonian Outlet
Lead Key Holder
05.2016 - 09.2017
Job overview
- Sold merchandise in competitive sales environment
- Manager on duty when store manager and assistant managers were off duty.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Engaged with customers to build rapport and promote long-term loyalty, increasing sales
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Exceeded sales goals and accomplished business objectives inspiring staff and promoting target products.
Education
California State University - East BayHayward, CA
Bachelor of Arts
05.2023
Mission CollegeSanta Clara, CA
Associate of Arts from Criminal Justice
05.2019
Adrian Wilcox High SchoolSanta Clara, CA
High School Diploma
06.2014
Skills
- Team Leadership
- Shipping and Receiving
- Staff Management
- Cash Handling
- Store Merchandising
- Cash Register Operation
- Inventory Replenishment
- Store Operations
- Product and Service Sales
- Guest Services
- Accurate Money Handling
- MS Office
- Customer Service
- Active Listening
- Training and Development
- Basic Math
Timeline
Workplace Experience Ambassador
Cushman & Wakefield
01.2022 - 12.2022
Sales Support Administrator
Coldwell Banker
12.2021 - 12.2021
Temperature Screener
Milestone Technologies
06.2021 - 10.2021
Merchandise Associate
RMS Merchandising Services
05.2021 - 07.2021
Shift Lead
Clarks Bostonian
02.2020 - 05.2021
Sales Floor Stock Clerk
J. Crew
11.2018 - 05.2019
Barista Shift Lead
Beastea
04.2018 - 12.2019
Sales Associate
Off Broadway Shoe Warehouse
10.2017 - 01.2018
Lead Key Holder
Clarks Bostonian Outlet
05.2016 - 09.2017
California State University - East Bay
Bachelor of Arts
Mission College
Associate of Arts from Criminal Justice
Adrian Wilcox High School
High School Diploma
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