Microsoft Office 365 Suite Experience
Joey Ryan Begaye
Behavioral Health
Flagstaff,AZ
Summary
Diligent member support professional well-versed in evaluating behavioral and physical needs of behavioral health clients. Documenting patient personal health information (PHI) and communicating the needs of patients while effectively managing client needs, assisting with patient outpatient support and supporting department operations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Behavioral Health Team Lead - Medicaid Segment
Blue Cross Blue Shield Of Arizona
Flagstaff, AZ
06.2019 - 04.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated virtual meetings, team building activities and trainings to ensure proper customer service.
- Recognized individuals designated under the Seriously Mentally Ill (SMI) population and individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Answered member calls and assisted members with scheduling transportation to medical appointments, grievance filing, intake appointment scheduling and basic needs assistance.
- Worked directly with member services administration to ensure team members followed AZ Medicaid and Medicare policies and guidelines.
- Coordinated with Care Management & Prior Authorization departments to outreach to members who've been discharged from inpatient psychiatric units to ensure their outpatient services are properly coordinated.
Administrative Assistant
Tolani Lake Enterprises
Tolani Lake, AZ
11.2017 - 01.2018
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered phone system and delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted Community Services Manager to coordinate community activities involving farming and practicing cultural teachings
Assistant to The Manager
Tolani Lake Chapter House
Tolani Lake, AZ
02.2017 - 11.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify proper equipment stock, address discrepancies, and order additional product on behalf of the chapter house.
- Coordinated with the Chapter accountant and Chapter Manager to order ensure the Chapter House had proper technology to meet modern technological capabilities.
- Provided local community members with assistance such as trash removal services, wood hauling services, water hauling services and financial assistance.
Landscape Laborer
Navajo Nation Department Of Workforce Development
Leupp, AZ
05.2014 - 08.2014
- Used trimmers and heavy equipment for grounds maintenance, weed clearing, and general landscaping duties.
- Maintained Tolani Lake Chapter property by trimming, weeding, and general clean-up.
- Collected and removed debris on Tolani Lake Chapter grounds.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ 08.2008 - 06.2012
Skills
Activity monitoring
Infection control understanding
Crisis Intervention
Security procedures knowledge
Documentation skills
Resource coordination
Substance abuse experience
Skill-building exercises
Discharge Planning
Data Entry
Good Telephone Etiquette
PPE Compliance
Flexible and Adaptable
Analytical and Critical Thinking
Written Communication
Excellent Communication
Software
PMMIS Functionality
CVS Caremark Functionality
AHCCCS Online Functionality
Certification
Mental Health First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Mental Health First Aid
01-2022
Behavioral Health Team Lead - Medicaid Segment
Blue Cross Blue Shield Of Arizona
06.2019 - 04.2023
Administrative Assistant
Tolani Lake Enterprises
11.2017 - 01.2018
Assistant to The Manager
Tolani Lake Chapter House
02.2017 - 11.2017
Landscape Laborer
Navajo Nation Department Of Workforce Development
05.2014 - 08.2014
High School Diploma -
Coconino High School
08.2008 - 06.2012