JBreann Hirst
Oroville,WA
Summary
Responsible employee, proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Works quickly in fast pace environments.
Overview
15
15
years of professional experience
Work History
Person in Charge
Akins Fresh Market
06.2024 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Reduced turnover rates by cultivating a positive work environment that encouraged teamwork and open communication.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Dairy Department Manager
Akins Fresh Market
06.2024 - Current
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Collaborated with store management to develop promotional strategies for driving dairy sales.
Bakery Worker
Akins Fresh Market
07.2021 - 06.2024
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Deli Clerk
Akins Fresh Market
05.2020 - 04.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
Cashier
Akins Fresh Market
08.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Customer Service Cashier
Walgreens
10.2015 - 06.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Shift Leader
Taco Bell
10.2009 - 09.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Service and Food Champion
Taco Bell
10.2009 - 09.2015
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
- Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
- Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
- Expedited food preparation during peak hours, minimizing wait times for customers without compromising quality.
- Contributed to a positive team atmosphere by maintaining a professional attitude and providing support to fellow employees in all areas of service.
- Demonstrated attention to detail when assembling orders, ensuring accuracy according to customer preferences.
- Adhered to all sanitation guidelines when handling food items, ensuring the safety and well-being of customers at all times.
- Enhanced customer satisfaction by providing efficient and courteous service at the counter and drive-thru window.
- Supported team members during busy periods by taking on additional tasks as needed for seamless operations.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Processed orders on POS system and accepted cash and charge payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
North High School
Bakersfield, CA06.2008
Skills
- Packaging products
- Food safety knowledge
- Communication abilities
- Cleaning duties
- Expiration Monitoring
- Food Safety
- Customer Service
- Flexible Schedule
- Team Collaboration
- Food handling safety
- Cash Register Operation
- Cash Handling
Timeline
Person in Charge
Akins Fresh Market
06.2024 - Current
Dairy Department Manager
Akins Fresh Market
06.2024 - Current
Bakery Worker
Akins Fresh Market
07.2021 - 06.2024
Deli Clerk
Akins Fresh Market
05.2020 - 04.2021
Cashier
Akins Fresh Market
08.2017 - Current
Customer Service Cashier
Walgreens
10.2015 - 06.2017
Shift Leader
Taco Bell
10.2009 - 09.2015
Service and Food Champion
Taco Bell
10.2009 - 09.2015
High School Diploma -
North High School
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