Jaylan Brown
University Park,USA
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Panda Express
University Park, PA
08.2023 - Current
- Work 25 hours per week while taking 6 classes and 17 credits
- Train new employees on operations and customer service
- Handled hundreds of customer transactions weekly
- Responsible for all drawer counting and accuracy as well as daily deposits
- Responsible for weekly cash and change orders
- Monitored daily sales and reviewed yearly sales report
Team Lead
Panera Bread
Jenkintown, PA
01.2022 - 08.2024
- Work 20-35 hours a week including during junior and senior year of high school
- Responsible for training new hires on operations and customer service while focusing on speed and accuracy
- Able to perform every role including register, quality control, production, support, barista, store openings (Bakery and Production line), store closing
- Eligible to become a shift manager
- Recognized by District health manager
Education
High school or equivalent -
Cheltenham High School
Wyncote, PA06.2023
Some College (No Degree) - Business Administration
The Pennsylvania State University
University Park, PASkills
- Oversight of Financial Documentation
- Operational Shift Oversight
- Inventory Management
- Data entry and Digital Literacy
- Cross-Functional Teamwork
- Detail-Oriented Currency Handling
Involvement
- BMLS, volunteer service at Beaver Stadium, Fundraising
- DECA, Chapter President, Cheltenham, PA, 08/2022, 06/2023, Facilitated communication between chapter advisor and members, Oversaw and created promotional material for events, Planned and organized a financial literacy fair sponsored by Trumark Financial Credit Union, Designed school apparel and was responsible for operating the school store as well as its cash management, Planned and organized a Christmas toy drive for foster homes and received well over $700 in donations for 20 kids
Languages
Spanish
Limited
References
References available upon request.
Timeline
Shift Manager
Panda Express
08.2023 - Current
Team Lead
Panera Bread
01.2022 - 08.2024
High school or equivalent -
Cheltenham High School
Some College (No Degree) - Business Administration
The Pennsylvania State University
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