Jasmine Thomas
Summary
i am a dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Also committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Financial Clearance Representative
UCLA Health
10.2019 - Current
- Directly supports the physicians and patients for assigned primary and/or specialty care physicians
- Contacting health care insurers, transcription of information as quoted, type, proofread and mail clarification correspondence
- Assisting patients in accessing service within the health system
- Ability to work as a reviewer/preparer on the on-line personnel payroll system to process actions required for personnel and payroll related transactions.
Courtesy Clerk
Vons
05.2017 - Current
- Handling damaged or returned products
- Bookkeeping
- Maintain cleanliness of store
- Create invoice report at the end of every month
- Process transactions in a timely manner
- Create reports at end of month of loss and damaged goods.
Coordinator 1
AT&T
10.2014 - 08.2018
- Managing workflow and performing routine data collection while coordinating support
- Reference resource between upper management and team
- Make recommendations in regards to delinquent accounts for management to review and resolving routine questions and problems, while referring more complex issues to higher levels
- Interacting with customers via phone, face to face or online to determine needs and requirements and essentially being responsible for all aspects of customer service.
Customer Service Rep/ Dispatcher
American Automobile Association
02.2013 - 07.2013
- Provided customer service assisting customers with various inquiries
- Dispatch for both company and 3rd Drivers (Heavy)
- Recognized and diffused escalated situations in a patient, professional and courteous manner
- Focused on building rapport with the customers by providing effective resolutions
- Exercising sound judgement while displaying empathy to help customers helping to find the resolution that was required
- Create and watch schedules for Day and Night driver
- Track and Locate Drivers and their Tow Trucks.
Teller
Bank of America
09.2010 - 02.2013
- Process various monetary transactions accurately in an efficient manner
- Processing fraud or suspicious activity reports as necessary, based on account research and review
- Identified each customer’s needs whether personal banking or business
- Referred financial products and services that might better assist customers with their financial goals.
Cashier/Sales Floor
Target
09.2009 - 12.2010
- Assisted customers with various sales transactions and checking out
- Made sure each customer was serviced in a timely manner
- Making customers store visit fast, friendly and efficient
- Helped maintain the maintenance of the store by assisting with cleaning projects, restocking and organizing supplies throughout my shift.
Patient Support Rep
Healthcare Partners
08.2018
- Answer customer calls to address inquiries and concerns
- Resolve a wide variety of customer service issues
- Operate multi-line telephone with courtesy and speed
- Perform sufficient judgement when resolving trying issues
- Demonstrate effective communication
- Working as a team to be able to provide each patient with their best needs.
Education
Diploma -
Lynwood High School
Lynwood, CA06.2006
Skills
- Telecommunications
- Customer service
- Collections
- Banking
- Sales
- Cash handling procedures
- 10 key proficient
- Working knowledge of Microsoft Applications
- MS Word
- Power Point
- Excel
- Ability to deliver high quality results
- Self-motivated
- Non-routine tasks
- Data entry skills
- Knowledge of customer retention
- Customer service procedures
- Type over 40 wpm
- Inbound/outbound customer service representative
- Sound judgement
- Loan programs
- Policies
- Procedures
- Mail Processing
- Report Generation
- Document Control
- Database Maintenance
- Data Entry
- Workload Management
References
Available upon request.
Employmentskills
- Offering years of excellent skills in telecommunications, customer service, collections, banking, sales and cash handling procedures
- 10 key proficient
- Working knowledge of Microsoft Applications such as MS Word, Power Point, and Excel
- Demonstrates the ability to deliver high quality results
- Self-motivated with the ability to excel at non-routine tasks
- Data entry skills
- Extensive knowledge of customer retention and customer service procedures
- Type over 40 wpm
- Performed all functions of inbound/outbound customer service representative
- Demonstrates sound judgement when making decisions
- Knowledge of loan programs, policies, and procedures
Timeline
Financial Clearance Representative
UCLA Health
10.2019 - Current
Patient Support Rep
Healthcare Partners
08.2018
Courtesy Clerk
Vons
05.2017 - Current
Coordinator 1
AT&T
10.2014 - 08.2018
Customer Service Rep/ Dispatcher
American Automobile Association
02.2013 - 07.2013
Teller
Bank of America
09.2010 - 02.2013
Cashier/Sales Floor
Target
09.2009 - 12.2010
Diploma -
Lynwood High School