Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jose Breidenbach

Seminole,United States

Summary

Ambitious and performance-oriented individual with diverse professional experiences in customer facing roles. Enjoys engaging with and in fast-paced environments. History of providing strategy-based customer interactions to reach store targets, promote brand image, and self-development to take-on different responsibilities and roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Bershka
08.2023 - 12.2023
  • Provided thorough customer service, addressed concerns promptly, and providing a welcoming store environment.
  • Efficient and accurate cash handling
  • Collaborated and trained with team members to improve overall store performance, shared VM strategies to assist VM efforts, navigating shoe stock room, and offering support as needed.
  • Expanded personal reach through participation in industry events and networking among other managers
  • Worked with management team to support strengthening of communication among all departments

Hotel Front Desk Clerk

United States Department of Defense
04.2021 - 12.2023
  • Handled large financial transactions accurately, ensuring proper billing, balanced accounts, and payment processing.
  • Ran nightly reports to verify totals and prepared welcome packets for new guests
  • Supported Army efforts by coordinating accommodations for large groups.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Collaborated with housekeeping and maintenance to maintain room readiness

Food Service Worker and Delivery Driver

ARMY & AIRFORCE EXCHANGE SERVICE
02.2020 - 04.2021
  • Responsible for updating and monitoring online ordering system
  • Boosted overall efficiency by smartly managing multiple tasks simultaneously, such as loading and unloading vehicles and route planning
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Trained to and prepared orders for both Popeye's and Pizza Hut franchises

Food Service Worker

ARMY & AIRFORCE EXCHANGE SERVICE
11.2020 - 02.2021
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Contributed to cost control measures by monitoring portion sizes and reducing waste.

Store Cashier

The Amish Country Store
08.2019 - 09.2020
  • Efficiently and accurately handle cash during transaction processing
  • Worked with the store owners to create social media content to enhance customer engagement

Brand Representative

Hollister Co.
07.2017 - 08.2020
  • Assist in reaching store goals via active selling and strategically interacting with customers
  • Supported new teammates to learn confidence, be proactive in their own development, and helped develop their own personal approaches to active selling when asked to train to help meet conversion goals.
  • Utilized the company's omni-channel strategies to help provide thorough and robust CX
  • Established relationships with store management, ensuring ongoing support for the brand's presence and positioning.

Disney Store Cast Member

The Walt Disney Company
10.2019 - 05.2020
  • Promote TWDC brands and franchises including Disney Parks information while meeting store goals via friendly and knowledgeable customer service
  • Adhered strictly to company guidelines to meet appearance standards and conduct while representing the brand both on-stage and offstage.
  • Managed inventory accurately, reducing shrinkage rates while maintaining adequate stock levels for guest convenience.
  • Trained to become an in-store event host
  • Trained to incorporate Disney AP efforts to lower shrink

Sales Associate

SurfStyle
07.2017 - 08.2018
  • Assist in merchandise replenishment
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Prepared merchandise for sales floor by pricing or tagging.

Games Associate

Worlds of Fun
07.2015 - 08.2017
  • Ran carnival styled games operations - Handled till belt - Provide a fun and engaging gaming experience for park guests.

Education

Bachelor of Arts - Anthropology

Florida Gulf Coast University
Fort Myers, FL
12.2024

Skills

  • Teamwork and Collaboration
  • Task Prioritization
  • Verbal Communication
  • Adaptability
  • Work Ethic
  • Analytical and Critical Thinking
  • German in the Workplace

Accomplishments

    Named as one of top-two sellers at the Disney Store

Certification

Organizational Leader Development - United States Department of the Army

Languages

German
Professional Working

Timeline

Sales Associate

Bershka
08.2023 - 12.2023

Hotel Front Desk Clerk

United States Department of Defense
04.2021 - 12.2023

Food Service Worker

ARMY & AIRFORCE EXCHANGE SERVICE
11.2020 - 02.2021

Food Service Worker and Delivery Driver

ARMY & AIRFORCE EXCHANGE SERVICE
02.2020 - 04.2021

Disney Store Cast Member

The Walt Disney Company
10.2019 - 05.2020

Store Cashier

The Amish Country Store
08.2019 - 09.2020

Sales Associate

SurfStyle
07.2017 - 08.2018

Brand Representative

Hollister Co.
07.2017 - 08.2020

Games Associate

Worlds of Fun
07.2015 - 08.2017

Bachelor of Arts - Anthropology

Florida Gulf Coast University

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Jose Breidenbach