Jaciano Mayne
Magna
Summary
Seeking Data Entry role with 7 years of experience in customer service and technical support. Skilled in accurate processing, customer inquiries, and maintaining organized records. Demonstrated ability to meet goals and handle information with confidentiality and efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Customer Service Agent
Farmer's Insurance
03.2022 - Current
- Resolved customer inquiries regarding insurance products, policy modifications, claim submissions, and billing issues via multiple communication channels.
- Adhere to established guidelines to maintain compliance with quality assurance standards, consistently achieving high customer satisfaction ratings.
- Enhanced team performance by sharing best practices and aligning with data-driven objectives during weekly meetings.
- Maintained compliance with quality assurance standards, consistently achieving high customer satisfaction ratings through adherence to established guidelines.
Fulfillment Center Associate
Amazon
11.2021 - 03.2022
- Facilitated order fulfillment by preparing, packaging, and dispatching customer purchases efficiently.
- Managed inventory through processing and organizing incoming and outgoing stock systematically.
- Enhanced warehouse procedures by providing actionable ideas in team discussions, promoting compliance with health and safety standards.
Account Manager Online Specialist
Discover Financial Services
05.2016 - 04.2021
- Provided technical support for online account management, resolving customer inquiries via phone, messaging, and email.
- Enabled communication for hearing-impaired customers using Telecommunications Device for the Deaf (TTD) to resolve account issues.
- Met monthly performance goals for schedule adherence and call handle times, motivating team by sharing best practices.
Education
High School Diploma - Completed High School Requirements
Cypruss High School
Magna01-2015
Skills
- Computer Literacy
- Problem-Solving
- Active Listening
- Effective Communication
- Interpersonal Skills
- Conflict resolution
- Multitasking
- Goal-oriented
- Empathy
- Independent learner
Certification
- Customer Service & Engagement - Best in Class (2019), Discover Financial Services
- Customer Service & Engagement - Best in Class (2017), Discover Financial Services
- Top Survey, Farmer's Insurance
Timeline
Senior Customer Service Agent
Farmer's Insurance
03.2022 - Current
Fulfillment Center Associate
Amazon
11.2021 - 03.2022
Account Manager Online Specialist
Discover Financial Services
05.2016 - 04.2021
High School Diploma - Completed High School Requirements
Cypruss High School