Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities. Seasoned Operations Manager dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Warehouse Director and OEL Manager
National Diversified Sales
06.2021 - Current
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Supervised receiving, stocking and shipment in high-volume warehouse environment.
Oversaw, supervised and directed warehouse workers to achieve performance targets.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
Established and maintained operational standards for 7 locations.
Supervised staff to optimize brand expansion initiatives and productivity.
Cultivated culture of open communication, collaboration and shared accountability for business success.
Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
Attracted, retained and developed top talent to enhance team performance.
Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
Maintained current inventory tracking information using warehouse management system.
Improved warehouse operations by identifying and addressing problems impacting service delivery.
Regional Operations Manager
Mid Valley Disposal
08.2019 - 06.2021
Developed processes to save on costs and prevent losses.
Enhanced regional branch performance by implementing proven management processes to increase revenue.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Traveled to over five locations per week to manage each facility and perform reviews of individual Supervisors and employees.
Suggested corrective services to handle customer complaints.
Reduced operational risks while organizing data to forecast performance trends.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Trained new employees on proper protocols and customer service standards.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Collaborated with cross-functional teams to align operations with corporate objectives.
Traveled to over 7 locations per month to manage each location and perform reviews of individual managers and employees
Implementation/ Operations Manager
Inland Star Distribution Centers Inc.
06.2018 - 08.2019
Led, designed and implemented training programs and initiatives which contributed to 40 percent increase in productivity.
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Assisted in resolving and satisfying client requests and internal operational issues.
Trained new staff on quality control procedures.
Reviewed documentation for compliance with requirements and accuracy of information.
Identified process improvements in day-to-day functioning of each department.
Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced costs.
Continually maintained and improved company's reputation and positive image in all markets served.
Created and maintained computerized record management systems to record and process data and generate reports.
Maximized productivity and management systems by establishing specific goals and managing operations.
Met and exceeded operational, financial and production goals through aligning strategies and tactical initiatives to local market strategies.
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
Managed company operations, including staff hiring, training, development, scheduling and supervision.
Planned, organized and directed distribution operations to ensure optimal return on investment.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Managed daily operations, including sales, purchasing, scheduling, and P&L.
Maintained up-to-date on business operations as well as positive and negative impacts.
Drove client retention and relationships by expanding and improving operational techniques.
Operations Manager
Sunnyside Packing Co
09.2016 - 06.2018
Reduced average contract expenses by 30% through aggressive negotiations with vendors.
Reduced employee turnover by 42% through Employee incentive program.
Supervised a team of 25 area managers and 150 associates.
Directed the work of 15 independent contractors.
Reduced overtime by 30% by coaching and implementing the right person for the right job.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Established project control procedures such as project forecasts and cash flow projections.
Incorporated suggested changes to layouts and promotions to drive sales.
Delivered customized and effective solutions to clients that met unique demands.
Negotiated and finalized contracts with new and existing customers.
Maximized category turnover through proactive management strategies.
Worked with support teams to resolve issues with product, service or accounting areas.
Collaborated with President of the company to develop scopes and implement project plans.
Increased profits by 60% in one year through restructure of business line.
Initiated roll out of new enterprise software solution for sales reporting.
Set project timeliness and kept teams on task to complete milestones according to schedule.
Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
Developed and rolled out new policies.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Monitored the market to capitalize on the latest trends.
Generated and developed leads to acquire new clients.
Maintained project quality with a hands-on management style
Operations Supervisor
Bestbuy
06.2014 - 08.2016
Created and implemented strategies for improving operational efficiency and accuracy.
Motivated and trained employees to maximize team productivity.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Monitored supply chain and managed all logistics functions for company.
Maintained project quality with hands-on management style.
Set project timeliness and kept teams on task to complete milestones according to schedule.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Cultivated and strengthened lasting client relationships.
Worked with support teams to resolve issues with product, service or accounting areas.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Completed bi-weekly payroll for 30+ employees
Merchandise Processor
Best Buy
09.2006 - 05.2014
Picked up incoming stock and delivered materials to designated locations.
Enforced the on-time shipment of products to create exceptional customer experiences.
Coordinated quarterly business reviews alongside senior management.
Led cross-department initiatives to develop and pursue cost reduction programs.
Reported carrier-performance metrics and monthly costs reports to executive team.
Supervised material flow, storage and global order fulfillment.
Maintained accurate stock records and schedules.
Conducted monthly inventories of materials on the work floor.
Picked products for specific routes according to pick sheets.
Divided cargo received by account Number and intended location.
Estimated weights, heights and centers of balance to make precise placements.
Forecasted manpower requirements based on daily workload and company targets.
Tracked time spent on assignments each day for productivity reporting.
Education
Associate of Arts - Business
College of the Sequoias
Visalia, CA
2005
Skills
Risk management
Project management
Purchasing and procurement
Cost reduction strategies
Process improvement
Logistics management
Contract negotiation
Project planning and development
Budgeting and forecasting
Project Management
Complex problems analysis
Business operations
Business planning
P&L management
Distribution center management
Project development and life cycle
Certification
Certified Lean Six Sigma Black Belt, Six Sigma Global Institute - 2years
Timeline
Warehouse Director and OEL Manager
National Diversified Sales
06.2021 - Current
Regional Operations Manager
Mid Valley Disposal
08.2019 - 06.2021
Implementation/ Operations Manager
Inland Star Distribution Centers Inc.
06.2018 - 08.2019
Operations Manager
Sunnyside Packing Co
09.2016 - 06.2018
Operations Supervisor
Bestbuy
06.2014 - 08.2016
Merchandise Processor
Best Buy
09.2006 - 05.2014
Associate of Arts - Business
College of the Sequoias
Certified Lean Six Sigma Black Belt, Six Sigma Global Institute - 2years
Accomplishments
Inland Star Distribution
Collaborated with team of 10 in the development of Snack Nation implementation at Inland Star Distribution.
Increased sales 23% over 4 months from $897,000.00 to 1,108,692.00
Decreased overhead costs by 15% for total implementation budget
Acquired 2 additional accounts by using my implementation metrics
SunnySide Packing
Successfully created and Launched SunnySide Consolidation January 2017
Generated over $219,000 in revenue in first quarter
Increased Revenue by 13% by using strategic Marketing plans
Co Created Sunnyside Farms, a non profit organization that introduced elementary schools to the importance of farming in the valley
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