J'Ceana Curtis
Benton Harbor,MI
Summary
Dedicated phlebotomist with proven expertise at Quest Diagnostics in specimen handling and patient care. Skilled in venipuncture and adept at problem-solving, ensuring accurate labeling and timely results. Recognized for exceptional communication and customer service, consistently enhancing patient experiences while maintaining high standards of cleanliness and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Quest Diagnostics
02.2024 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
Corewell Health
03.2022 - 03.2024
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Made sure lab was shut down properly and now specimens were left behind.
Caregiver
Caretel Inns Of Lakeland
06.2021 - 06.2022
- Assisted residents with activities of daily living, promoting independence and quality of life.
- Cleaned residents rooms and managed laundry.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards.
Call Center Representative
Whirpool
02.2020 - 06.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN06-2026
No Degree - Phlebotomy
Lake Michigan College
Benton Harbor, MI03-2022
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06-2019
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Typing speed
- Phone etiquette
- Customer service
- Data entry
- Problem-solving skills
- Verbal and written communication
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Quest Diagnostics
02.2024 - Current
Phlebotomist
Corewell Health
03.2022 - 03.2024
Caregiver
Caretel Inns Of Lakeland
06.2021 - 06.2022
Call Center Representative
Whirpool
02.2020 - 06.2021
No Degree - Nursing
Ivy Tech Community College of Indiana
No Degree - Phlebotomy
Lake Michigan College
High School Diploma -
Benton Harbor High School
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