Juan Guzmán
Brooklyn
Summary
Senior IT Infrastructure and Operations Engineer with 15+ years of enterprise IT experience and over 20 years of hands-on technical background. I specialize in designing, operating, and securing scalable on-premise, hybrid, and cloud infrastructures. My expertise includes virtualization (VMware, Hyper-V, Proxmox), Active Directory (on-prem & Azure AD), Microsoft Azure, infrastructure security, and Tier 1–3 IT operations. I have extensive experience supporting regulated, mission-critical environments with a strong focus on high availability and operational resilience. Recently, I designed and implemented an end-to-end RFID tracking system, integrating hardware, backend services, and databases to enable real-time asset and personnel visibility, auditing, and reporting in a warehouse environment. I work closely with security, development, and business teams to deliver practical, scalable solutions that balance technical depth with operational impact.
Core Areas: Infrastructure Engineering | Cloud & Hybrid | Virtualization | Active Directory | Azure | Security | Automation | RFID | IT Operations
Overview
21
21
years of professional experience
1
1
Certification
Work History
Founder & CEO
Brooklyn Tech Support, LLC
Brooklyn
03.2020 - Current
- On-Demand & Managed IT
- IT Consulting
- IT Help Desk
- Hardware Repair
- PC & Mac Support
- Data Backup
- Disk Clone/Ghost
- Unified Communications
- Workspace Maintenance
- Virtualization
- Co-Managed Services
- Antivirus / Duo Security (2FA)
- Networking
- Network Installation
- Server Installation
- Structured Cabling
- WiFi Installation
- Active Directory
- CCTV/IPVMS Installation
- Site to Site VPN
- Fiber Optic
- Network Security
- Business Application Services
- Software Installation
- Microsoft 365
- Salesforce
- Web Design
- Web Hosting
- E-commerce
- Software As A Service (SaaS)
- Custom Development
- Zendesk Private Apps
- Our team of experts and partners collaborate to bring On-Demand and Managed IT end-to-end flexible, reliable and efficient solutions for your IT infrastructure and business collaboration tools to boost your team productivity.
Founder
EmpleosNYC
08.2018 - Current
- Jobs Directory / Job Board Directorio de Empleos / Bolsa de Empleos
IT Manager
Jomashop.com
Brooklyn
12.2017 - Current
- Proactively monitors network performance (WAN / LAN / WLAN) and escalate issues.
- Reviews, analyzes, and evaluates business IT systems and user needs.
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Take responsibility for projects and solutions within the larger business initiative.
- Handle business-critical IT tasks and systems administration.
- Research and evaluate emerging technologies, hardware, and software.
- Track and maintain hardware and software inventory.
- Supervise the IT Department to develop and maintain policies, work instructions, and training materials.
- Infrastructure Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, including servers, networks, and hardware. Ensure the security, compliance, and integrity of data, systems, and networks through regular monitoring and proactive measures. Manage vendor relationships and negotiate contracts for IT services and equipment.
- Develop and execute disaster planning and maintain data backups.
- Strategic Planning: Develop and execute IT strategies that align with the company's business objectives. Identify opportunities for technological advancements and innovation to enhance business processes and productivity.
- Create and manage the IT budget, tracking expenditures and ensuring cost-effectiveness.
- User Support and Training: Provide technical support to end-users (onsite and remote), troubleshoot, and resolve.
IT Support
Jomashop.com
Brooklyn
01.2017 - 12.2017
- Installing and Configuring Computer Hardware Operating Systems and Applications.
- Monitoring and Maintaining Computers Systems and Phones Systems (Cisco/Yealink).
- VOIP Administrator and Support (Cisco/Asterisk).
- LAN Support.
- Troubleshooting Systems Issues (PC/LAN).
- Metal Detector Support (Hardware and Software).
- Structured Cabling.
- UniFi Controller Management.
- CCTV (Digital Watchdog System).
- Conveyor System and Printer Support.
- Labeling Printer Support.
- Boldchat Support (Contact Center Application).
Warehouse Manager
Jomashop.com
Brooklyn
10.2016 - 01.2017
- Manage Incoming Inventory.
- Support Labeling Machines and Data Scanners.
- Conveyor Belt Support.
- Identify and Implement Process.
- Managing Assembly Lines.
- Training and Supervising Staff.
- High Volume Traffic.
CTI&IVR Administrator
Orange Dominicana
05.2012 - 05.2014
- Manage infrastructure IP Telephony and CTI Voice and ensure the quality and availability of the same.
- Analyze and identify solutions to incidents and / or problems presented in CTI platforms in the shortest time possible, to maintain quality of the service.
- Monitored CTI infrastructure to keep the applications updated and both software functionality.
- Provide level II support on CTI / VOICE applications. Research and implement the solution of the problem. Being point of contact with suppliers escalations in level III.
- Analyze and implement production deliverables received in the area of development concerning the related platform IVR / CTI / VOICE.
- Keep KPI Telephony and CTI within the established agreements, conducting monitoring and analysis of historical statistics, performance tuning.
CTI&IVR Technician (IVR Platforms - Call Center Support)
Orange Dominicana
Santo Domingo
11.2011 - 04.2012
- Manage infrastructure IP Telephony and CTI Voice and ensure the quality and availability of the same.
- Analyze and identify solutions to incidents and / or problems presented in CTI platforms in the shortest time possible, to maintain quality of the service.
- Monitored CTI infrastructure to keep the applications updated and both software functionality.
- Provide level II support on CTI / VOICE applications. Research and implement the solution of the problem.
User Support PC & Lan
Orange Dominicana
Santo Domingo
09.2008 - 11.2011
- Computer Setup and Installation Equipment.
- Installing and Configuring Applications.
- Troubleshooting Hardware and Software Incident.
- Run Movements Equipment.
- Fix Network Connection Incident.
- Monitoring and Solution to Computer Problems.
- Support 'in situ' User Requests.
- DHCP administration.
- Manage and Update Images Computer Equipment.
- Manage and Update Computer Equipment Inventory.
- Managing Printers.
- Preventive Maintenance Computer Equipment.
Technology Manager
Grupo Consolidado
07.2008 - 09.2008
- Periodically performs strategic and operational plans.
- Manages the resources under its responsibility.
- Directs assessment processes and technological change.
- Proposes the use of technological tools in the work environment of the users.
- Provides consultations in the support functions, systems development and management of information technology and / or communication.
- Participate in meetings and / or committees.
- Evaluates software and / or hardware to be acquired by the institution.
Technical Support & RMA
PC Gallery
Santo Domingo
02.2005 - 12.2005
- Resolve Hardware and Software Issues.
- Monitoring and Solving Computer Problems.
- Preventive Maintenance Computer Equipment.
- Repair, Maintenance and Consulting Computer Equipment.
Education
Bachelor of Science - Information Technology & Networking [Cyber Security]
DeVry University
Chicago, IL10.2025
Associate of Science - Information Technology and Networking
DeVry University
Chicago, IL02.2024
Bachelor of Science - Computer
Universidad APEC
Dominican Republic01.2006
High School Diploma - Arts and Sciences
Colegio Episcopal San Andres
Dominican Republic01.2002
Some College (No Degree) -
CUNY Express - City University New York
New York, NYSkills
- SPF
- Network installation
- Cyber security
- IT consulting
- System administration
- Technical support
- Data backup
- Problem resolution
- Project management
- Office Administration
- Incident Response
Websites
Certification
- SSCP, 2021, Security Controls
- Virtual Contact Center Admin & Configuration, 2021
- Building Trust with Business Ethics, 2021
- SSCP, 2021, Risk Management
- CompTIA Network+, Ethernet Switching & Wireless Standards
Personal Information
Title: Founder & CEO @ Brooklyn Tech Support | IT Solutions Expert
Timeline
Founder & CEO
Brooklyn Tech Support, LLC
03.2020 - Current
Founder
EmpleosNYC
08.2018 - Current
IT Manager
Jomashop.com
12.2017 - Current
IT Support
Jomashop.com
01.2017 - 12.2017
Warehouse Manager
Jomashop.com
10.2016 - 01.2017
CTI&IVR Administrator
Orange Dominicana
05.2012 - 05.2014
CTI&IVR Technician (IVR Platforms - Call Center Support)
Orange Dominicana
11.2011 - 04.2012
User Support PC & Lan
Orange Dominicana
09.2008 - 11.2011
Technology Manager
Grupo Consolidado
07.2008 - 09.2008
Technical Support & RMA
PC Gallery
02.2005 - 12.2005
Bachelor of Science - Information Technology & Networking [Cyber Security]
DeVry University
Associate of Science - Information Technology and Networking
DeVry University
Bachelor of Science - Computer
Universidad APEC
High School Diploma - Arts and Sciences
Colegio Episcopal San Andres
Some College (No Degree) -
CUNY Express - City University New York