J'CHELLE JONES
Atlanta,USA
Summary
Recent Phlebotomy Technician graduate prepared to launch a rewarding career in healthcare, equipped with comprehensive training in venipuncture, capillary collection, specimen handling, infection prevention, and laboratory safety procedures. Possesses exceptional interpersonal skills and a positive attitude, driven by a genuine passion for helping others. Recognized for quick adaptability and reliability, with a steadfast commitment to ensuring accurate specimen collection while delivering compassionate care to every patient. Eager to contribute to a dynamic healthcare team and make a meaningful impact in patient care.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Learning Function Support Specialist
State Farm
10.2023 - 07.2026
- Provide guidance and support while ensuring adherence to established procedures and documentation standards.
- Monitor performance and accuracy while maintaining detailed records and assessments.
- Facilitate hands-on learning experiences and practical skill development.
- Communicate effectively with diverse individuals while maintaining professionalism and confidentiality.
Care Center Specialist II
State Farm
12.2021 - 07.2026
- Assist customers by gathering accurate information and documenting interactions with attention to detail.
- Handle sensitive and confidential information while maintaining compliance with company policies.
- Resolve concerns through effective communication and problem-solving skills.
- Collaborate with leadership and team members to improve service quality and operational efficiency.
- Maintain accuracy while managing multiple priorities in a high-volume environment.
Assistant Manager
Steve Madden
02.2019 - 11.2021
- Delivered exceptional customer service while building rapport with diverse populations.
- Trained and coached employees on procedures and compliance standards.
- Maintained accurate records and assisted with operational audits.
- Demonstrated attention to detail and organizational skills in a fast-paced setting.
Customer Service Manager
Target
09.2015 - 02.2019
- Managed customer interactions while ensuring accuracy and professionalism.
- Trained and mentored team members on company procedures and service standards.
- Demonstrated strong communication and multitasking abilities.
Education
Bachelor of Arts - Biology
University of South Carolina Aiken
Aiken, SC06-2026
Skills
- Venipuncture
- Capillary Blood Collection
- Specimen Collection & Handling
- Infection Control & Safety Protocols
- Patient Identification
- HIPAA Compliance
- Patient Care & Communication
- Attention to Detail
- Time Management
- Team Collaboration
- Customer relationship management
Certification
Phlebotomy Technician Certification, 06/01/26
Timeline
Learning Function Support Specialist
State Farm
10.2023 - 07.2026
Care Center Specialist II
State Farm
12.2021 - 07.2026
Assistant Manager
Steve Madden
02.2019 - 11.2021
Customer Service Manager
Target
09.2015 - 02.2019
Bachelor of Arts - Biology
University of South Carolina Aiken