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Seeking an entry-level position with National Grid where I can apply my HVAC/R education, hands-on skills, and strong work ethic while continuing to grow as a utility professional.
Motivated and dependable HVAC/R student with over five years of experience in customer service and supermarket operations. Strong technical foundation in refrigeration, electricity, heating systems, HVAC controls, and commercial HVAC systems through coursework at Suffolk County Community College. Known for being a quick learner, hardworking, reliable, and eager to build a long-term career with National Grid.

Dynamic and detail-oriented ICT Professional with a proven track record at Entwined, excelling in troubleshooting, incident management, and enterprise IT support. Proficient in Google Workspace administration, Microsoft Intune, Windows OS, and Jira issue tracking. Adept at enhancing cross-functional collaboration through strong communication and a proactive approach. Known for a bright, approachable demeanor and a passion for helping users resolve issues efficiently. Committed to delivering exceptional service, maintaining compliance, and contributing to high-performing technical environments.

Results-driven Application Support Engineer with 2.5 years of experience in providing comprehensive technical support and managing application performance in fast-paced environments. Adept at troubleshooting complex issues, optimizing application performance, and ensuring seamless operations across diverse platforms.

Accomplished Application Support Engineer with expertise in Python, SQL, and system monitoring. Achievements include automating reporting processes and implementing system optimizations that significantly improved operational efficiency and user satisfaction.

J Chris Shaffer

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Application Support Engineer

Senior Engineer

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Bachelor of Science - Electrical Engineering

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Application Support Engineer

Senior Engineer

Pennsylvania State University

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