Open To Work
Jim Chatham
Learning and Development
Dallas,TX
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
A thoughtful, proactive, and data-driven, strategic leader with more than a decade of leadership training, retail, curriculum design, training analysis, and sales, you'll find below a number of achievements that will lead to leading a team of creative, forward thinking professionals. Additionally, with experience creating, and facilitating multi-modal training across a diverse client landscape, you'll notice achievements that will naturally follow into a new Learning and Development role.
Skills
- Data Driven
- Project Manager
- Writing and Editing
- Executive Relationship Builder
- Client Focused
- Strategic Planner
- Expert Facilitator
- ADDIE Proficient
Overview
14
14
years of professional experience
Work History
Lead Learning and Development Strategist
AT&T Learning and Development
Dallas, Texas
2023.11 - Current
- Skilled at working independently and collaboratively in a team environment.
- Researched, analyzed and solved training and strategy concerns through personalized approach.
- Assessed performance reports to determine, investigate and resolve multifaceted business needs.
- Offered expertise and leadership to improve training and learning initiatives.
Senior Training Manager of Design
AT&T Learning And Development
Irving, TX
08.2021 - Current
- Co-led company wide wide messaging campaign to design and develop two-hour workshops for multiple design teams to certify designers for new messaging campaign.
- Collaborated with project teams and a variety of clients to align training programs with organizational goals and objectives increasing KPI segments throughout diverse domestic markets.
- Assisted and co-led optimization of new hire content to be universally shareable resulting in a 75% decrease in designer maintenance hours.
- Designed and developed team rubric assessments to measure performance and design processes.
- Drove team performance through focused team communication training, coaching, and managing for global shareability targets.
Senior Training Manager of Delivery
AT&T Learning And Development
Irving, TX
06.2016 - 01.2021
- Partnered with development and design for management training for internal and external clients for over 3500 personnel at the frontline through director level.
- Organized and implemented team training completion data to support each team member on their course completion of curriculum.
- Successfully met and exceeded KPIs for 2016-2021 objectives and maintained 96% survey satisfaction by participants.
- Managed development of e-learning training materials and activities to enhance learning experiences using varying deliver modalities from virtual, to hybrid, and in-person training.
Store Manager
AT&T Mobility
San Diego, CA
10.2015 - 06.2016
- Aligned and guided daily activities of a team of more than 20 sales associates, managers, and support staff providing training, direction, scheduling, and coaching.
- Spearheaded and a local public partnership with the Chamber of Commerce to become a corporate sponsor and increase store metrics.
- Recognized for being #1 in multiple performance metrics month over month.
- Managed inventory control, cash control, and store opening and closing procedures to exceed audit requirements.
Retail Sales Consultant
AT&T Mobility
San Diego, CA
07.2014 - 10.2015
- Functioned as Subject Matter Expert for multiple in-store products and services developing colleagues without managerial responsibilities.
- Awarded “Top 20” Sales Consultant for Southwest and Hawaii market for 2015 and ‘Number 2” Sales Consultant for July of 2015.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Ideated and led local community outreach programs partnering with local businesses and government agencies to improve brand and sales performance.
Executive Trainer
Rady School Of Management, UCSD
San Diego, CA
08.2012 - 06.2014
- Provided coaching and mentoring to C-level Executives in Emotional Intelligence.
- Trained and provided public strategy recommendations to Director and above with a 4.8 rating out of 5.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Adjunct Instructor
Cuyamaca Community College
San Diego, CA
08.2009 - 08.2014
- Participated in and facilitated curriculum design during design sprints to build curriculum for each new semester.
- Developed and implemented student learning outcomes, SLO's, to align with state standards for up to 100 students each semester.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention and increase student passing rate by 15%.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives to align with state and local standards.
Education
MBA -
In-progress
Human Resources Management Certificate -
M.A - Theatre Arts
M.Ed - Cross-Cultural Education
B.A. - English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Learning and Development Strategist - AT&T Learning and Development
2023.11 - Current
Senior Training Manager of Design - AT&T Learning And Development
08.2021 - Current
Senior Training Manager of Delivery - AT&T Learning And Development
06.2016 - 01.2021
Store Manager - AT&T Mobility
10.2015 - 06.2016
Retail Sales Consultant - AT&T Mobility
07.2014 - 10.2015
Executive Trainer - Rady School Of Management, UCSD
08.2012 - 06.2014
Adjunct Instructor - Cuyamaca Community College
08.2009 - 08.2014
Western Governor's University - MBA,
Cornell University - Human Resources Management Certificate,
San Diego State University - M.A, Theatre Arts
National University - M.Ed, Cross-Cultural Education
National University - B.A., English
Technology Skills
- Office 365 Suite
- Adobe Photoshop
- Camtasia
- Articulate Suite
- Vyond Video