Jim Chatham
Dallas,TX
Summary
A thoughtful, proactive, and data-driven, strategic leader with more than a decade of leadership training, retail, curriculum design, training analysis, and sales, you'll find below a number of achievements that will lead to leading a team of creative, forward thinking professionals. Additionally, with experience creating, and facilitating multi-modal training across a diverse client landscape, you'll notice achievements that will naturally follow into a new Learning and Development role.
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Skills
- Data Driven
- Project Manager
- Writing and Editing
- Executive Relationship Builder
- Client Focused
- Strategic Planner
- Expert Facilitator
- ADDIE Proficient
Overview
14
14
years of professional experience
Work History
Lead Learning and Development Strategist
AT&T Learning and Development
Dallas, Texas
2023.11 - Current
- Skilled at working independently and collaboratively in a team environment.
- Researched, analyzed and solved training and strategy concerns through personalized approach.
- Assessed performance reports to determine, investigate and resolve multifaceted business needs.
- Offered expertise and leadership to improve training and learning initiatives.
Senior Training Manager of Design
AT&T Learning And Development
08.2021 - Current
- Co-led company wide wide messaging campaign to design and develop two-hour workshops for multiple design teams to certify designers for new messaging campaign.
- Collaborated with project teams and a variety of clients to align training programs with organizational goals and objectives increasing KPI segments throughout diverse domestic markets.
- Assisted and co-led optimization of new hire content to be universally shareable resulting in a 75% decrease in designer maintenance hours.
- Designed and developed team rubric assessments to measure performance and design processes.
- Drove team performance through focused team communication training, coaching, and managing for global shareability targets.
Senior Training Manager of Delivery
AT&T Learning And Development
06.2016 - 01.2021
- Partnered with development and design for management training for internal and external clients for over 3500 personnel at the frontline through director level.
- Organized and implemented team training completion data to support each team member on their course completion of curriculum.
- Successfully met and exceeded KPIs for 2016-2021 objectives and maintained 96% survey satisfaction by participants.
- Managed development of e-learning training materials and activities to enhance learning experiences using varying deliver modalities from virtual, to hybrid, and in-person training.
Store Manager
AT&T Mobility
San Diego, CA
10.2015 - 06.2016
- Aligned and guided daily activities of a team of more than 20 sales associates, managers, and support staff providing training, direction, scheduling, and coaching.
- Spearheaded and a local public partnership with the Chamber of Commerce to become a corporate sponsor and increase store metrics.
- Recognized for being #1 in multiple performance metrics month over month.
- Managed inventory control, cash control, and store opening and closing procedures to exceed audit requirements.
Retail Sales Consultant
AT&T Mobility
San Diego, CA
07.2014 - 10.2015
- Functioned as Subject Matter Expert for multiple in-store products and services developing colleagues without managerial responsibilities.
- Awarded “Top 20” Sales Consultant for Southwest and Hawaii market for 2015 and ‘Number 2” Sales Consultant for July of 2015.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Ideated and led local community outreach programs partnering with local businesses and government agencies to improve brand and sales performance.
Executive Trainer
Rady School Of Management, UCSD
08.2012 - 06.2014
- Provided coaching and mentoring to C-level Executives in Emotional Intelligence.
- Trained and provided public strategy recommendations to Director and above with a 4.8 rating out of 5.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Adjunct Instructor
Cuyamaca Community College
08.2009 - 08.2014
- Participated in and facilitated curriculum design during design sprints to build curriculum for each new semester.
- Developed and implemented student learning outcomes, SLO's, to align with state standards for up to 100 students each semester.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention and increase student passing rate by 15%.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives to align with state and local standards.
Education
MBA -
Western Governor's University
Salt Lake City, UTHuman Resources Management Certificate -
Cornell University
New York, NYM.A - Theatre Arts
San Diego State University
San Diego, CAM.Ed - Cross-Cultural Education
National University
La Jolla, CAB.A. - English
National University
Vista, CAWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Learning and Development Strategist
AT&T Learning and Development
2023.11 - Current
Senior Training Manager of Design
AT&T Learning And Development
08.2021 - Current
Senior Training Manager of Delivery
AT&T Learning And Development
06.2016 - 01.2021
Store Manager
AT&T Mobility
10.2015 - 06.2016
Retail Sales Consultant
AT&T Mobility
07.2014 - 10.2015
Executive Trainer
Rady School Of Management, UCSD
08.2012 - 06.2014
Adjunct Instructor
Cuyamaca Community College
08.2009 - 08.2014
MBA -
Western Governor's University
Human Resources Management Certificate -
Cornell University
M.A - Theatre Arts
San Diego State University
M.Ed - Cross-Cultural Education
National University
B.A. - English
National University
Technology Skills
- Office 365 Suite
- Adobe Photoshop
- Camtasia
- Articulate Suite
- Vyond Video
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