Jose Carlos Lister
Melbourne,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Area Operations Manager
Amazon
01.2024 - Current
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Customer Care Sales Representative
Radial Inc, Ecommerce
09.2020 - 01.2024
- Handling customer care sales from more than 6 different brands at a time.
- Nautica, Lucky Brand, Aeropostale, Marc Jacobs, Kate Spade, TENA, iRobot
- Chat, phone, and Email support representative.
- Technical support due to damages or issues with orders or subscriptions.
- PCI compliances with online sales.
- Advising and supporting clients with highest customer service to current trends.
Shift Manager
Starbucks
04.2017 - 09.2020
- Working as a manager for a team of 5 people.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Creating recipes and sales for the seasonal products.
Education
Bachelor of Arts - Aviation Management
Florida Institute of Technology
Melbourne, FL07.2023
Private Pilot License - Aviation
Flight Safety
Vero Beach, FL03.2017
Skills
Salesforce
- Epiphany
- Promotional Campaigns
- Quote Information
- Google Docs
- MS Excel: Intermediate
- Oracle: Intermediate
- Persuasive Techniques
- Sampling Techniques
- Problem-Solving Strengths
- Warehouse management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Accomplishments
- Supervised team of 18 staff members.
- Achieved safe packages returns by completing innovating path process with accuracy and efficiency.
Timeline
Area Operations Manager
Amazon
01.2024 - Current
Customer Care Sales Representative
Radial Inc, Ecommerce
09.2020 - 01.2024
Shift Manager
Starbucks
04.2017 - 09.2020
Bachelor of Arts - Aviation Management
Florida Institute of Technology
Private Pilot License - Aviation
Flight Safety
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