J Conner Kennedy
Athens,TN
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
Athens, TN
12.2022 - Current
- Used collateral material and documents to share information about services, products and promotions.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed account and service histories to identify trends and resolve issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Student Worker
University of Tennessee, Knoxville
Knoxville, TN
09.2022 - Current
- Maintained positive working relationship with fellow staff and management.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
- Followed instructions from management to complete tasks according to exact specifications.
Pesticide Technician
Total Lawn Care
Athens, TN
04.2021 - 08.2023
- Applied pesticides and other control strategies to manage pests.
- Fostered customer safety by cleaning and removing pesticides after application.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Recognized for consistent quality service and efficiency.
Classroom Aide
Liberty Christian Schools
Athens, TN
08.2021 - 05.2022
- Carried materials, messages and completed work to other faculty members.
- Monitored computer usage and assisted students with hardware and software issues.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Planned and supervised games and other recreational activities for students.
- Helped students stow book bags, coats and other items in cubbies and lockers.
- Took class attendance and recorded absences.
- Maintained focused, inclusive and supportive learning environments.
- Kept over 22 students safe in the classroom and outside environments.
- Distributed pencils, paper, textbooks and workbooks to students.
- Managed computers in classrooms and laboratories and assisted students with computer use when required.
Online Shopper
Lowes Home Improvment
Athens, TN
03.2020 - 03.2021
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Completed pickup and shopping orders for customers within local area.
- Replenished and arranged items to maintain appearance.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Secured and stored items until customer pickup.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Asked store associates for help locating missing products.
- Operated register, handled cash and processed credit card transactions.
- Greeted customers and answered product or service questions.
- Produced sales documents, finalized deals and filed records.
- Scanned items when pulling from shelves to update system stock information.
- Suggested comparable products to replace out-of-stock items.
Education
Bachelor of Plant Science - Turfgrass Science
The University of Tennessee - Knoxville
Knoxville, TN05.2025
Associate of Science - Applied Science
Chattanooga State Community College
Chattanooga, TN05.2022
Skills
- Customer Support
- Order and Refund Processing
- Upbeat and Positive Personality
- Customer Service
- Punctual and Reliable
- Willingness to Learn
- Clean Driving Record
- Job Site Safety
- Loading and Unloading
- Heavy Machinery Operation
- Material Loading and Unloading
- Grading Work
- Administering Tests
- Tutoring and Mentoring
- Supervising Student Activities
- Lawn and Grounds Maintenance
- Vehicle Unloading and Loading
- Punctual and Dependable
- Pesticide Application
- First Aid/CPR
- People Skills
- Active Listening
Certification
- Certified commercial pesticide applicator, Total Lawn Care - 04/07/21-06/30/23
Timeline
Customer Service Associate
Lowes Home Improvment
12.2022 - Current
Student Worker
University of Tennessee, Knoxville
09.2022 - Current
Classroom Aide
Liberty Christian Schools
08.2021 - 05.2022
Pesticide Technician
Total Lawn Care
04.2021 - 08.2023
Online Shopper
Lowes Home Improvment
03.2020 - 03.2021
Bachelor of Plant Science - Turfgrass Science
The University of Tennessee - Knoxville
Associate of Science - Applied Science
Chattanooga State Community College
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