Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Hobbies
Timeline
Generic
JC Pratt

JC Pratt

Summary

Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Walmart
12.2019 - 02.2020
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Enhanced the online shopping experience for customers with timely order processing and communication.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Collaborated with team members to streamline the order process, resulting in improved productivity.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.

Server

BRICK & SPOON
10.2018 - 11.2018
  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Retail Sales Consultant

SPRINT
02.2018 - 09.2018
  • Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services.
  • Boosted sales revenue by consistently meeting and exceeding sales targets for smartphones, accessories, and service plans.
  • Generated new business leads through proactive outreach, cold calling, and networking events.
  • Built strong relationships with clients by conducting regular follow-ups, addressing concerns, and offering tailored solutions.
  • Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.

Call Center Agent

ARISE VIRTUAL SOLUTIONS INC.
03.2018 - 05.2018
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Collaborated with team members to share best practices, resulting in improved overall department performance.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.

Brand Ambassador

MARKETSOURCE INC
06.2017 - 01.2018
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.

Brand Ambassador

SALESMAKERS
07.2016 - 02.2017
  • Promoted Tracfone products by providing customers and potential customers with knowledge of the product
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

Sandwich Artist

Love's Travel Shop
11.2015 - 02.2016
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.

Baker

RED LOBSTER
10.2015 - 01.2016
  • Measured, mixed and prepped raw materials according to company specifications and recipes
  • Monitored cooking completion times for efficient use of ovens and other equipment
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.

Insurance Sales Manager

LIBERTY NATIONAL INSURANCE
09.2015 - 12.2015
  • Increased policy sales by implementing innovative marketing strategies and providing exceptional customer service.
  • Developed and maintained strong relationships with clients, resulting in a high level of retention and referrals.
  • Expanded the client base through targeted prospecting efforts and strategic networking events.
  • Led a successful sales team by providing ongoing training, support, and performance evaluations.
  • Streamlined operational processes to increase efficiency, reduce costs, and improve overall productivity.
  • Enhanced customer satisfaction by resolving complex insurance claims promptly and professionally.

Baker

SHIPLEY DONUTS
09.2015 - 11.2015
  • Measured, mixed and prepped raw materials according to company specifications and recipes
  • Monitored cooking completion times for efficient use of ovens and other equipment
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.

Education

MBA - Business Administration

MISSISSIPPI STATE UNIVERSITY
Starkville, MS
07.2019

MBA - Small Business Management

PEPPERDINE UNIVERSITY
Malibu, CA
06.2015

High School Diploma -

HOUSTON HIGH SCHOOL
Houston, MS
05.2012

Skills

  • Heavy Lifting
  • Attention to Detail
  • Customer Service
  • Planning and Organization
  • Upbeat and Outgoing Attitude
  • Relationship Building
  • Verifying Order Accuracy
  • Flexible Schedule
  • Product Knowledge
  • Brand Understanding
  • Active Listening
  • Sales Techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Photography and capturing moments

Reading fiction and non-fiction books

Traveling and experiencing different cultures

Hiking and outdoor exploration

Hobbies

I'm a fitness enthusiast, hitting the gym for high-energy workouts and enjoying the thrill of running and walking. When it's playtime, you'll find me diving into video games, exploring new worlds, and unwinding with a captivating book. I'm fueled by creativity, constantly brainstorming ideas and bringing them to life through graphic design. Currently, I'm on a language-learning adventure, adding linguistic flair to my skill set. And capturing life's moments? That's my passion – I'm always behind the lens, turning ordinary scenes into visual stories through photography. Life's an exciting blend of motion, imagination, and exploration!"

Timeline

Personal Shopper

Walmart
12.2019 - 02.2020

Server

BRICK & SPOON
10.2018 - 11.2018

Call Center Agent

ARISE VIRTUAL SOLUTIONS INC.
03.2018 - 05.2018

Retail Sales Consultant

SPRINT
02.2018 - 09.2018

Brand Ambassador

MARKETSOURCE INC
06.2017 - 01.2018

Brand Ambassador

SALESMAKERS
07.2016 - 02.2017

Sandwich Artist

Love's Travel Shop
11.2015 - 02.2016

Baker

RED LOBSTER
10.2015 - 01.2016

Insurance Sales Manager

LIBERTY NATIONAL INSURANCE
09.2015 - 12.2015

Baker

SHIPLEY DONUTS
09.2015 - 11.2015

MBA - Business Administration

MISSISSIPPI STATE UNIVERSITY

MBA - Small Business Management

PEPPERDINE UNIVERSITY

High School Diploma -

HOUSTON HIGH SCHOOL
JC Pratt