Jose L. De La Cruz
Kennewick,WA
Summary
Dynamic and results-driven professional with extensive experience at SMOOVIES LLC, excelling in food handling and customer service excellence. Proven track record of maximizing customer satisfaction through efficient order preparation and strong cash management skills. Adept at maintaining store operations and fostering customer relationships to drive repeat business.
Overview
2
2
year of professional experience
1
1
Certification
Work History
Cook
SMOOVIES LLC
06.2022 - 10.2023
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cashier
SMOOVIES LLC
06.2022 - 10.2023
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Store Opener & Closer
SMOOVIES LLC
06.2022 - 10.2023
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
High School Diploma -
New Horizons High School
Pasco, WASkills
- Food handling
- Customer service excellence
- Cash management
- Store maintenance
- Sales monitoring
- Goal setting
Certification
WA Food Handlers Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cook
SMOOVIES LLC
06.2022 - 10.2023
Cashier
SMOOVIES LLC
06.2022 - 10.2023
Store Opener & Closer
SMOOVIES LLC
06.2022 - 10.2023
High School Diploma -
New Horizons High School
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