J.D. Casey
North Salt Lake
Overview
15
15
years of professional experience
Work History
Sales Development Representative - Sales Team
Kenect
08.2024 - Current
- Generated and qualified inbound and outbound leads through targeted cold calls, emails, and text
- Collaborate with Account Executives to effectively transition qualified leads and ensure smooth handoffs for demonstration calls
- Utilized CRM tools to track and update lead progress, ensuring accurate data management and reporting
- Maintained strong product knowledge and kept up-to-date with industry trends to effectively address client objections
Coverage Manager - Program Operations
Project Access Resource Center
08.2022 - 08.2024
- Deliver resource for property residents such as benefit applications and youth development
- Cultivate relationships with partnerships by putting on events and activities for individuals on site
- Traveling to sites nationwide fulfilling contractual hours with developers
- Offering virtual outlets for persons who are unable to attend in person events
Case Manager - Refugee Services
Catholic Community Services
01.2021 - 08.2022
- Manage client refugee cases from start to finish including the following: intake into the United States, resettlement planning, coordination of community services, follow-up monitoring, case advocacy, and record keeping
- Maintain financial responsibility of client cases by developing budgets and teaching financial independence to clients
- Collaborate with community and volunteer partners, job developers, youth and health services, and state agencies
- Manage case documentation including client interactions, required forms, and compliance with grant funding
Leasing Agent
Wasatch Property Management
06.2020 - 12.2020
- Successfully sold5-12 rental agreements each month
- Marketed rental property to the public using social media and followed up with interested clientele for sales pitch
- Mitigated situations between residents and any maintenance issues
- Leader in maintaining a positive, healthy, and collaborative culture for staff and residents
Emergency Manager
United States Air Force
12.2018 - 06.2020
- Taught military personnel natural disaster preparation including protocols for chemical, biological, and nuclear warfare
- Became proficient in distinguishing and classifying personal protective equipment by safety level A-D
- Promoted a positive environment and nurturing culture for younger ranking airmen
Various - Outdoor Education, Youth Director, and Cabin/Division Leader
YMCA
06.2010 - 12.2018
- Led large groups of elementary aged children through nature activities including teaching conservation and recycling techniques, the history of indigenous native Americans, and outdoor living and survival skills
- Led two week long leadership camps to groups of12-14 teenagers
- Built and managed the other camp staff including how to effectively diffuse behavioral situations with students
- Created and taught children how to build positive relationships including an inclusive and safe culture
- Organized camp-wide activities for over100 teenage students and staff
- Restarted and directed a program aimed to teach students and staff self-development skills
Mentor
Discovery Academy
05.2015 - 10.2015
- Supervised teenagers with educational and mental disorders during their daily activities
- Prevented, managed, and solved students’ daily behavioral issues, helping them find a positive outlet
- Prepared students for re-entry into life and society outside of the academy at the end of the program
Education
B.S. - Behavioral Science, Emphasis in Psychology
Utah Valley University
Orem, Utah05.2017
Skills
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
Timeline
Sales Development Representative - Sales Team
Kenect
08.2024 - Current
Coverage Manager - Program Operations
Project Access Resource Center
08.2022 - 08.2024
Case Manager - Refugee Services
Catholic Community Services
01.2021 - 08.2022
Leasing Agent
Wasatch Property Management
06.2020 - 12.2020
Emergency Manager
United States Air Force
12.2018 - 06.2020
Mentor
Discovery Academy
05.2015 - 10.2015
Various - Outdoor Education, Youth Director, and Cabin/Division Leader
YMCA
06.2010 - 12.2018
B.S. - Behavioral Science, Emphasis in Psychology
Utah Valley University
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