JD Jameson
Jacksonville,NC
Summary
Innovative Help Desk Analyst with 1 years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to numerous workstations. Personable communicator while assisting with technical issues and training. Skilled Help Desk Analyst with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Excel.
Overview
8
8
years of professional experience
Work History
Help Desk Analyst Tier 1
Pomeroy
Jacksonville, NC
01.2021 - Current
- Managed over 40 customer calls per day with an average handle time of 3 minutes when the requested time is 6 minutes
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Worked closely with Excel in order to create reports for management.
- Trained new hires along with creating new training regiments which reduced training time by one and a half weeks
Radio Operator
United States Marine Corps
Jacksonville, NC
03.2017 - 02.2021
- Installed and configured new devices and system components.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
Butcher
Phillips Meat Processing LLC
Zanesville, OH
02.2016 - 02.2017
- Cured, cut and smoked meats to prepare for buffet presentations.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Prepared and placed meat cuts and products in display counter to ease shopping experience of customers.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
Grill Cook Prep
Bob Evans Farms
Zanesville, OH
02.2014 - 01.2016
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Cooked all menu items according to specified instructions.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
Maysville High School
Zanesville, OH05.2016
Skills
- Equipment Inspection
- Repair skills
- Interpersonal Communication
- Good listening skills
- Responsible
- Organization and Time management
- Great computer skills
- Excel proficient
- Customer support handling
Accomplishments
- Collaborated with team of 10 in the participation in Toys for Tots in Augusta Georgia
- Used Microsoft Excel to develop SLA sheets for weekly numbers.
- Became one of the top analysts for the desk which allowed more training for higher roles.
Hobbies
I rebuild cars along with building computers for high gaming output as well as work stations for those who are in need of them.
Timeline
Help Desk Analyst Tier 1
Pomeroy
01.2021 - Current
Radio Operator
United States Marine Corps
03.2017 - 02.2021
Butcher
Phillips Meat Processing LLC
02.2016 - 02.2017
Grill Cook Prep
Bob Evans Farms
02.2014 - 01.2016
High School Diploma -
Maysville High School
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