Summary
Overview
Work History
Skills
Additional Information
Timeline
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J.D. Pride

Philadelphia ,PA

Summary

Seasoned Collections Specialist with over 20 years of experience in managing and resolving outstanding debts. Proven track record of increasing recovery rates and reducing delinquency through effective communication, negotiation, and strategic planning. Highly skilled in maintaining customer relationships while ensuring compliance with relevant regulations and policies.

Overview

25
25
years of professional experience

Work History

Collections Executive

STAT Pathology Center
01.2015 - Current
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customers to create debt repayment plan based on current financial condition.
  • Negotiated solutions that met creditor and debtor needs.

Collections Specialist

Connect America Medical Alert
04.2019 - 03.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Provided efficient and accurate account updates on file.
  • Effectively managed large amounts of incoming calls.

Collections Executive

ModSpace Coporation
04.2014 - 01.2015
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Collection Executive

NBC/ComcastSports Group
01.2010 - 06.2013
  • Maintained accurate documentation for management updates.
  • Ran AR reports to track current trends and productivity.
  • Collaborated on collection and dispute resolution issues.

Collections Specialist

Time Warner/Comcast Cable
01.2003 - 01.2009
  • Performed root-cause analysis, communicating observations and recommendations to improve corporate compliance.
  • Oversaw certification processes, executing compliance-monitoring tasks by overseeing account reconciliations, revenue analytics and internal auditing of results.
  • Provided reporting for compliance, internal audit and external staff practices.


Customer Service Representative

Time Warner Philadelphia
01.2000 - 01.2003
  • Collection calls to regional business
  • Contacted delinquent customers to ensure timely payments.
  • Submitted weekly updates to finance tracking churn, write-offs, maintain professional relationship with corporate accounts
  • Processed payments and shut-off/disconnects.
  • Generated revenue through sales and/or service upgrades.
  • Handled general customer inquiries/complaints.
  • Generated revenue through sales and/or service upgrades.

Skills

    • Debt Recovery & Collections
    • Customer Relationship Management
    • Negotiation & Conflict Resolution
      • Financial Analysis Reporting
      • Regulatory Compliance
      • Account Reconciliation

Additional Information

  • References Available Upon Request

Timeline

Collections Specialist

Connect America Medical Alert
04.2019 - 03.2023

Collections Executive

STAT Pathology Center
01.2015 - Current

Collections Executive

ModSpace Coporation
04.2014 - 01.2015

Collection Executive

NBC/ComcastSports Group
01.2010 - 06.2013

Collections Specialist

Time Warner/Comcast Cable
01.2003 - 01.2009

Customer Service Representative

Time Warner Philadelphia
01.2000 - 01.2003

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J.D. Pride