Journi Caldwell
Lawrenceville,GA
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Certified Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agile Scrum Master
AgFirst Farm Credit Bank
01.2022 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Enhanced team efficiency by implementing Agile methodologies and guiding daily scrum meetings.
- Improved project delivery timeframes through effective backlog management and sprint planning.
- Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
- Coached team members in Agile practices, promoting a culture of continuous improvement.
- Identified and resolved impediments, ensuring the smooth progress of projects towards completion.
- Developed metrics for tracking progress and measuring team performance against goals.
- Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.
- Empowered self-organizing teams by providing guidance on roles, responsibilities, and decision-making authority within the Scrum framework.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Product Analyst/ Scrum Master Intern
AgFirst Farm Credit Bank
04.2021 - Current
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
- Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects
- Worked in an Agile environment with 2-week life cycle sprints
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
- Worked to gather customer requirements, clarify specifications, and translate into product backlog
- Worked effectively in cross-functional, fast-paced environment to complete tasks
- Developed innovative product solutions grounded in clear understanding of customer needs.
Pharmacy Technician
Kroger
10.2019 - Current
- Resolved non-routine issues like third party billing, computer system, and customer service issues
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Communicated instructions to patients or caregivers.
Interim Manager
Starbucks
07.2019 - 10.2019
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained supply levels in counter and customer areas to meet typical demands
- Managed inventory to meet customer expectations and financial standards and policies
- Determined and assigned weekly staff schedule to ensure proper store coverage for demand.
Barista
Starbucks
09.2016 - 09.2019
- Elevated customer loyalty by using strong interpersonal skills and problem-solving abilities to resolve customer problems
- Cultivated ability to recall and address each customer by name
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Recommend products based on solid understanding of individual customer needs and preferences
- Maintained regular and consistent attendance and punctuality
- Controlled line and crowd with quick, efficient service
- Memorized ingredients and recipes for new specialty drinks
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Complied with standards for merchandising, stocking and storing product.
Education
BBA - Business Management
University of North Georgia
Gainesville, GA12.2021
Skills
- Multitasking
- Data entry
- Team centered
- Customer centric
- Proactive
- Detail-oriented
- Strategic planning
- Customer interaction
- Risk identification
- Scrum implementation
- Release Planning
- Stakeholder Management
- Product Owner Collaboration
- Conflict Resolution
- Team Facilitation
- Effective Communication
- Active Listening
- Time Management
- Clarity
- ADO
Certification
CSM- Certified Scrum Master
Timeline
Agile Scrum Master
AgFirst Farm Credit Bank
01.2022 - Current
Product Analyst/ Scrum Master Intern
AgFirst Farm Credit Bank
04.2021 - Current
Pharmacy Technician
Kroger
10.2019 - Current
Interim Manager
Starbucks
07.2019 - 10.2019
Barista
Starbucks
09.2016 - 09.2019
BBA - Business Management
University of North Georgia
CSM- Certified Scrum Master
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