Developed, restructured, and implemented steps of service, opening, closing, and sidework duties, food and beverage menu descriptions, employee training, and onboarding programs.
Brought the Stonebridge Dye Course to the top 10 amongst all clubs for guest satisfaction in the southern US within the first quarter.
Developed, organized, and maintained par system for all FOH items, and BOH supplies to ensure availability and reduce overhead.
Reorganized floor plans to maximize occupancy and control server sections.
Restructured menus to highlight higher profit margin menu items.
Partnered with the Executive Chefs (Brian Wilford, Leonor Wilford & Brandon Galitz) to create wine and spirit focused dinners for our members.
Maintained F&B checkbook.
Restructured all inventory sheets to ensure accuracy and to expedite inventory.
Created costing sheets relative to inventory that priced out all skus according to predetermined profit margin goals.
Food & Beverage Operations Consultant
La Stella Cucina Verace
Dallas, TX
06.2021 - 09.2022
Created employee handbook to be utilized for onboarding ensuring all legal requirements are documented.
Designed server stations to ensure efficiency.
Developed brand culture through training and onboarding programs.
Curated all beverage menus and designed the steps of service, SOP, and day-to-day operation guidelines for FOH & Bar to ensure consistency and efficiency in service.
Curated all ordering, inventory, and costing spreadsheets to ensure all metrics were in line with Food and Beverage cost goals.
General Manager
Fiatto
Dallas, TX
03.2021 - 11.2022
Hired and trained staff for FOH & BOH.
Headed the POS buildout, training, and implementation.
Managed guest experience and retention through various online platforms and guest outreach.
Ensured restaurant maintenance and vetted vendors for the best possible price and performance.
Created employee handbook to be utilized for onboarding ensuring all legal requirements are documented.
Developed brand culture through training and onboarding programs.
Built out all steps of service and SOPs to ensure consistency in service.
Created ordering, inventory, and costing spreadsheets to ensure costs and percentages were maintained.
Organized the buildout of the bar and service therein including cocktails, wine, and beer program.
Achieved the accolade of top 10 new restaurants in Dallas Fort Worth.
Food & Beverage Manager - Sommelier
Cowboys Club
Frisco, TX
01.2017 - 05.2021
Company Overview: Dallas Cowboys Headquarters
Brought back in late 2024 to train new staff and rewrite the beverage program.
Responsible for club buildout, punch list completion, FOH & BOH recruitment, and training prior to opening.
Developed and implemented steps of service for: servers, bartender, barback, server assistants, barista, food runner, host, maitre’d & reception.
Lead all FOH training and continued education for food and beverage while maintaining a 92% staff retention rate.
Curated a beverage program consisting of; rare and allocated wines and spirits; a seasonal cocktail program that changed every month; a 400+ label wine list with regard to cuisine, member request, demographic, and trends.
Ensured product sales and rotation through staff education and member relationships.
Collaborated on the development and execution of member events from 20 -1,500 people in attendance.
Implemented metrics to maintain an overall beverage cost/COGs of 31%.
Effectively coordinated and adjusted daily operations resulting in greater productivity, guest satisfaction, and operating expenses.
Was brought back in late 2024 to consult and retrain staff.
Dallas Cowboys Headquarters
Sommelier - Event Services Manager
Deloitte University
Westlake, TX
02.2015 - 01.2017
I still host events and train new sommeliers when asked.
General Manager/Director of Restaurants at San Laurel by Jose Andres Conrad HotelsGeneral Manager/Director of Restaurants at San Laurel by Jose Andres Conrad Hotels