J Denisha Wright
Mesquite,TX
Summary
Results-driven Shift Lead Supervisor with a strong background in security operations. Exceptional in staff supervision and conflict resolution, dedicated to fostering effective communication and enhancing team performance through comprehensive training initiatives.
Overview
10
10
years of professional experience
Work History
Shift Lead Supervisor
Allied Universal Security Services
Memphis, TN
09.2025 - Current
- Supervised security personnel during shifts, ensuring compliance with safety protocols to maintain a secure environment.
- Resolved conflicts and addressed staff and client concerns effectively.
- Trained new hires on job duties, safety protocols, and company policies.
- Coached team members on daily activities to improve overall team effectiveness and service delivery.
- Implemented disciplinary actions according to company policies.
- Assisted in processing employee onboarding paperwork and maintaining records.
- Coordinated and facilitated training sessions for new hires, preparing comprehensive materials to support their onboarding process.
- Conducted regular patrols to monitor premises and deter unauthorized access.
- Managed access control systems to regulate entry and maintain safety standards.
Unarmed Security Officer/Shift Supervisor
GardaWorld Security
Houston, Texas
11.2022 - 08.2025
- Monitored premises to ensure safety and security of personnel and property.
- Maintained constant alertness to identify potential security threats, ensuring safety throughout shifts.
- Reviewed CCTV footage for suspicious activities, contributing to proactive security measures.
- Trained new security personnel on protocols and emergency procedures, enhancing team readiness.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Operated two-way radios to communicate with headquarters personnel.
- Checked employee ID cards for access authorization prior to allowing entry into restricted areas.
Dispatcher
TrustRide Medical Transportation
Houston, TX
04.2022 - 08.2022
- Coordinated transportation schedules for medical appointments and patient transfers.
- Communicated with drivers to ensure timely arrivals and departures.
- Utilized dispatch software to track vehicle locations in real-time.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved scheduling conflicts to maintain efficient operations daily.
- Confirmed patient appointments and provided necessary information to drivers.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assisted in training new dispatchers on operational procedures and tools.
Armed Custom Protection Officer
G4S Secure Solutions
Memphis, TN
05.2016 - 11.2021
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Responded promptly to alarms and incidents, coordinating with local law enforcement.
- Reported any potential threats or hazards immediately upon discovery.
- Verified identity documents for access control at building entrances. presented at building entrances against authorized lists prior to granting access.
- Adhered strictly to all procedures outlined in the company's policies and protocols.
- Maintained order within the facility at all times while dealing with disruptive persons in an appropriate manner.
- Assisted in training new officers on protocols, procedures, and emergency responses.
- Provided customer service by addressing concerns and ensuring client satisfaction during shifts.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix04-2025
Skills
- Security protocols
- Access control management
- Surveillance monitoring
- Employee training
- Employee onboarding
- Staff supervision
- Shift leadership
- Operational support
- Documentation management
- Scheduling software
- Conflict resolution
- Client relations
- Problem solving
- Time management
- Attention to detail
- Effective communication
- Communication skills
- Employee scheduling
- Talent acquisition
Timeline
Shift Lead Supervisor
Allied Universal Security Services
09.2025 - Current
Unarmed Security Officer/Shift Supervisor
GardaWorld Security
11.2022 - 08.2025
Dispatcher
TrustRide Medical Transportation
04.2022 - 08.2022
Armed Custom Protection Officer
G4S Secure Solutions
05.2016 - 11.2021
Bachelor of Science - Criminal Justice Administration
University of Phoenix